Strategic AI adoption lead (West)
About this role
The ideal candidate for this role is a builder who thrives on creating conditions for adoption rather than waiting for engagement. This individual will be central to ensuring that customers successfully integrate and derive measurable results from WRITER's AI platform. They will work closely with transformation leads to determine the appropriate WRITER capabilities for specific business needs and then design and execute strategies to drive meaningful adoption across a customer portfolio.
This position exists to bridge the gap between AI investment and tangible business outcomes by embedding deeply within customer organizations. The role requires proactively building the necessary frameworks, communities, and training programs that turn initial AI exploration into scaled, impactful programs. It is suited for someone who enjoys hands-on solution design, strategic program building, and influencing stakeholders at various organizational levels.
Success in this role depends on the ability to connect platform usage directly to business outcomes and clearly articulate the return on investment. A candidate who possesses a builder's mindset and a strong advisory presence will excel at this challenge.
What you will do
- Own the activation and platform success across a designated customer portfolio.
- Deeply understand each customer's specific use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions by translating use cases into workflows that deliver measurable business impact.
- Design and execute activation strategies focused on driving platform adoption and measurable business outcomes.
- Implement champion programs, office hours, usage dashboards, and customized training sessions.
- Create and establish advocate networks and power user communities to foster peer-to-peer learning.
- Lead dynamic live and virtual training sessions tailored to diverse customer audiences.
- Refine materials based on customer feedback and adoption data to continuously improve offerings.
What you need
- Possess at least nine years of a proven track record in owning activation success and driving measurable adoption outcomes.
- Demonstrate deep experience in understanding customer use cases, including the ability to discover, map, and leverage specific workflows and business objectives.
- Must have experience implementing activation strategies such as champion programs, usage dashboards, and workshops.
- Ability to connect platform usage directly to quantifiable business outcomes and effectively articulate the resulting ROI.
- Require proficiency in scoping, designing, and delivering custom solutions and demos while working alongside business stakeholders.
- Must be comfortable understanding technical concepts and communicating them effectively to a variety of audiences.
- Expertise in delivering virtual and live instructor-led workshops, with skill in tailoring content for different audiences.
- Must possess strong program management skills and a natural advisor mindset.
Nice to have
- Experience with curriculum team collaboration
Benefits
- Generous PTO
- Company holidays
- Medical
- Dental
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
This is a hybrid role based in either the San Francisco or Seattle hub.
What is the compensation structure?
The role offers salary ranges between $167K – $219K, in addition to equity and commission opportunities.
What is the primary technology stack involved?
The platform is fueled by WRITER's enterprise-grade LLMs.
What kind of team structure is involved?
The role requires partnering closely with a Transformation lead to identify WRITER capabilities for use cases.