About this role
Builders who enjoy creating conditions for engagement rather than waiting for customers to reach out will thrive in this position at Writer. The organization develops an end-to-end platform enabling major enterprises to build and deploy generative AI agents grounded in proprietary data. Operating from the London hub, the person joining this team takes charge of customer deployment, activation success, and the creation of frameworks that turn AI investments into measurable outcomes.
Working closely with transformation leads, the team identifies optimal platform capabilities and executes strategies that drive meaningful enterprise adoption. Responsibilities include building champion networks, conducting tailored workshops, and advising corporate stakeholders on scaling AI initiatives effectively over time. The role suits a proactive customer success professional with a builder's mindset who bridges technical AI concepts and business objectives.
What you will do
- Own activation and platform success by analyzing each customer's specific use cases, business objectives, and key success metrics.
- Build and co-develop custom AI solutions with customers to translate their requirements into workflows that generate measurable business impact.
- Design and execute activation strategies such as champion programs, office hours, usage dashboards, and customized workshops.
- Establish advocate networks and power user communities within customer organizations to foster peer-to-peer learning.
- Facilitate dynamic live and virtual training sessions tailored to diverse internal audiences.
- Partner with the curriculum team to customize and deliver educational content that inspires action and deepens engagement.
- Collaborate cross-functionally to refine training materials based on customer feedback, adoption data, and evolving needs.
What you need
- Bring at least 9 years of proven experience owning activation success and driving measurable adoption outcomes.
- Demonstrate deep expertise in discovering, mapping, and leveraging specific customer workflows and business objectives.
- Show a strong background in implementing activation strategies including champion programs, office hours, and workshops.
- Possess the ability to scope, design, and deliver custom solutions and demos while working alongside business stakeholders.
- Maintain comfort in understanding technical concepts and communicating them effectively to varied audiences.
- Exhibit expertise in delivering virtual and live instructor-led workshops tailored to diverse groups.
- Display strong program management skills, a natural advisor mindset, and the ability to build relationships at all levels.
Benefits
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness and learning
Skills and tech stack
Questions candidates ask
Where is this job located?
This is a hybrid role based in the Writer London hub. Additionally, 25% domestic and international travel may be required.
What kind of background is required for this role?
The position requires at least 9 years of proven track record owning activation success and driving measurable adoption outcomes. Candidates must also have experience understanding customer use cases and building advocate networks.
What benefits are included for UK employees?
UK full-time employees receive generous PTO, comprehensive medical and dental insurance, and 16 weeks of paid parental leave. Additional perks include fertility support, early-detection cancer testing, a competitive pension scheme, and work-life stipends.