Strategic AI adoption lead (East)
About this role
Driving adoption and activation across enterprise customer accounts involves embedding deeply into client organizations, mapping specific use cases, and building frameworks that turn AI investments into measurable outcomes. The Strategic AI adoption lead (East) partners closely with transformation leads to identify the right platform capabilities, designing customized workshops, champion networks, and usage dashboards that scale generative AI programs over time.
Writer builds an end-to-end enterprise platform powered by proprietary LLMs that enable companies to deploy custom AI agents grounded in their own data. Operating within the customer success function, the person in this role acts as a proactive builder rather than waiting for engagement, actively creating the conditions for success. Ideal candidates bring a strong background in driving platform adoption, technical proficiency with AI workflows, and a consultative mindset well-suited to a fast-paced environment.
What you will do
- Own activation and platform success by understanding customer objectives and translating use cases into workflows that drive business impact.
- Design and execute activation strategies including champion programs, office hours, usage dashboards, and customized workshops.
- Build advocate networks and power user communities within customer organizations to foster peer-to-peer learning.
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences and stakeholder levels.
- Refine training materials continuously based on customer feedback and adoption data.
- Collaborate cross-functionally to identify gaps and champion new enablement opportunities.
What you need
- Bring at least 9 years of proven experience owning activation success and driving measurable adoption outcomes.
- Demonstrate deep expertise in understanding customer use cases and connecting platform usage to business ROI.
- Show hands-on ability to scope, design, and deliver custom solutions and demos alongside business stakeholders.
- Possess strong expertise in delivering virtual and live instructor-led workshops to diverse audiences.
- Exhibit excellence in building relationships with stakeholders at all levels with a natural advisor mindset.
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Annual work-life stipends for wellness and learning and development
- Competitive compensation, company stock options and 401k
Skills and tech stack
Questions candidates ask
Where is this job located?
This is a hybrid role based in the New York City hub.
What is the compensation for this role?
The salary ranges from $186K to $219K, and the position offers equity and commission.
Are there any travel requirements?
Travel requirements may include 25% domestic and international travel.