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Staff Product Manager - Products & Services

OpenLoopUnited States - RemoteR&D
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
21 Jul 2026
Status
Open · checked 7d ago

About this role

Launch a White is hiring a remote Staff Product Manager for Products & Services in the United States to lead AI-forward patient CRM and engagement initiatives. This senior individual contributor position suits an experienced product leader passionate about improving patient outcomes through robust data foundations and modern technology.

Role Overview

Operating as a senior individual contributor, the Staff Product Manager holds broad strategic influence across the Product and Services organization. Positioned at the center of the Patient CRM and Patient 360 teams, the professional shapes the context engine for the existing patient base. As customer onboarding accelerates, this surface ensures patients remain engaged and supported throughout their care journey. It is a data-rich, AI-forward position focused on establishing structured history, support workflows, and signals that empower intelligent capabilities.

Key Responsibilities

Define and drive product strategy for Patient CRM and Patient 360 as the context and engagement layer for the existing patient base.
Build the data and context foundation that powers AI-first features including follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations.
Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities scaling across the B2B client base.
Develop and manage a roadmap balancing near-term patient retention outcomes with long-term investments in patient context and data quality.
Act as a trusted product advisor to senior leaders across Product, Engineering, and Services.

Requirements

Seven or more years of product management experience, featuring demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products.
Proven experience building on data-rich product surfaces such as CRM, engagement platforms, or support workflows.
Demonstrated experience integrating or building AI and machine learning-powered features grounded in structured product context or user history.
Strong experience building, communicating, and managing product roadmaps across cross-functional teams.
Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment.

Nice to Have

Experience in healthcare, health tech, digital pharmacy, or other regulated industries.
Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows.
Understanding of healthcare data standards, patient identity, or multi-tenant data architecture.
Experience with patient retention, care-gap closure, or support workflow automation.

Skills and Tools

Product management and strategic roadmap development
CRM and engagement platforms
AI and machine learning feature integration
Cross-functional collaboration with engineering, design, and clinical operations
Data quality and context engine architecture

Salary and Benefits

Medical, Dental, and Vision plans
Flexible Spending and Health Savings Accounts
Flexible Paid Time Off
401(k) plan with company match
Life insurance, pet insurance, and additional offerings

About the Company

Co-founded by CEO Dr. Jon Lensing and COO Christian Williams, the organization brings care anywhere through telehealth support solutions designed to simplify go-to-market care delivery across all 50 states. The company maintains a relatively flat organizational structure where team members are encouraged to share ideas and take action. Guided by core values of autonomy, competence, and belonging, the workplace empowers and supports everyone to do their best work.

How to Apply

Interested candidates should visit the official company careers page to submit an application and learn more about joining the team.

Questions candidates ask

Is this position remote?

Yes, this role is listed as United States - Remote.

How many years of experience are required?

Candidates must have 7+ years of product management experience with CRM-adjacent, consumer-facing, or patient-facing products.

What team does this role sit within?

This position sits at the center of the Patient CRM and Patient 360 teams within the Products & Services organization.

What benefits are included for salaried employees?

Salaried positions are eligible for medical, dental, and vision plans, flexible spending or health savings accounts, flexible PTO, a 401(k) with company match, life insurance, pet insurance, and more.

How can I apply for this job?

You can apply by visiting the official company careers page.

Ready to apply?

The application is on the official OpenLoop careers page.

Apply on company site