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Director, IT Operations

OpenLoopUnited States - RemoteGeneral and Administrative
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
10 Sept 2026
Status
Open · checked 8d ago

About this role

Role Overview

The Director, IT Operations position at OpenLoop Health is a full-time, remote opportunity based in the United States designed for a senior technology leader with a background in infrastructure and team management. This role suits an experienced professional ready to build a new IT organization from the ground up for a fast-growing telehealth platform scaling AI-powered care delivery.

Key Responsibilities

Lead a team of over ten global resources focused on help desk services, facility management, SOC policy enforcement, and asset management.
Design and oversee infrastructure architecture to achieve 99.5% plus uptime in a healthcare SaaS environment.
Deliver helpdesk services that maintain a 95% service level agreement within response and resolution frameworks.
Co-own incident management, escalation protocols, and post-incident review culture.
Manage infrastructure spending and cloud resource optimization across platforms like AWS and GCP.
Identify and implement artificial intelligence and machine learning tools to improve operational efficiency, predictive alerting, and anomaly detection.
Partner with security teams to ensure operational practices support SOC 2, HIPAA, and state healthcare compliance.
Own disaster recovery, business continuity planning, and lead quarterly compliance audits.
Establish service level objectives for critical services and manage performance against them.
Communicate infrastructure health, risks, and roadmaps to leadership and cross-functional teams.

Requirements

Eight or more years of experience in IT operations, infrastructure engineering, or site reliability roles.
Five or more years in a leadership role managing technical teams with at least five direct reports.
Proven experience operating mission-critical SaaS or healthcare platforms.
Deep expertise with cloud platforms including AWS, GCP, or Azure, along with infrastructure-as-code.
Strong understanding of HIPAA compliance, security baselines, and healthcare regulations.
Experience designing systems for 99.5% plus uptime and handling production incidents.
A track record of building strong operational cultures focused on automation and blameless postmortems.
Comfort working in ambiguity with the ability to build processes from scratch in a fast-growing organization.

Nice to Have

Experience building IT organizations in early-stage or hypergrowth companies.
Hands-on experience with containerization tools like Docker and Kubernetes, and modern DevOps stacks.
Background in healthcare environments such as EMR or EHR systems and telehealth platforms.
Experience supporting machine learning or artificial intelligence infrastructure at scale.
Familiarity with database operations, replication, and backup and recovery strategies.
Knowledge of healthcare data architecture and privacy requirements.
Startup experience or a consulting background.
Experience evaluating or implementing AI and machine learning tooling for operations.

Skills and Tools

AWS, GCP, Azure
Kubernetes, Docker
Cloud infrastructure and infrastructure-as-code
AIOps platforms, predictive monitoring, and intelligent alerting tools
Help desk management systems and asset management software
SOC 2 and HIPAA compliance frameworks
Incident management and disaster recovery protocols

Salary and Benefits

Medical, Dental, and Vision plans
Flexible Spending and Health Savings Accounts
Flexible Paid Time Off (PTO)
401(k) plan with company match
Life insurance and pet insurance

About the Company

OpenLoop Health was co-founded by CEO Dr. Jon Lensing and COO Christian Williams with a vision to bring care anywhere. The telehealth support solutions streamline go-to-market care delivery for companies offering virtual support across all 50 states. The company maintains a flat organizational structure where everyone is encouraged to bring ideas forward, driven by core values of autonomy, competence, and belonging.

How to Apply

Interested candidates should visit the official OpenLoop Health careers page to submit an application and learn more about joining the team.

Skills and tech stack

AWSGCPAzureKubernetesDocker

Questions candidates ask

Is this position fully remote?

Yes, this role is listed as United States - Remote.

How many direct reports will the Director, IT Operations manage?

The role involves building and leading a team of 11 engineers and operators, managing a team of 10 plus global resources with at least 5 direct reports required by the experience criteria.

What level of experience is required for this role?

Candidates must have 8 plus years in IT operations, infrastructure engineering, or site reliability roles, including 5 plus years in a leadership role managing technical teams.

What cloud platforms are relevant to this position?

The role requires deep expertise with cloud platforms such as AWS, GCP, or Azure, along with infrastructure-as-code.

What compliance frameworks must the candidate understand?

The position requires a strong understanding of HIPAA compliance, security baselines, SOC 2, and state healthcare regulations.

Ready to apply?

The application is on the official OpenLoop careers page.

Apply on company site