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Business Systems Architect

OpenLoopUnited States - RemoteGeneral and Administrative
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
18 Sept 2026
Status
Open · checked 7d ago

About this role

The Business Systems Architect role at OpenLoop is a remote, full-time position focused on designing, governing, and evolving the enterprise application ecosystem across the organization. This hands-on technical role suits an experienced enterprise IT professional who thrives on building scalable integrations and partnering with cross-functional business units.

Role Overview

OpenLoop is seeking a hands-on Business Systems Architect to own the end-to-end architecture across core SaaS platforms including NetSuite, Jira, Confluence, Okta, Google Workspace, and Slack. Reporting to the Director of Business Applications, this remote position collaborates closely with the VP of Enterprise Technology and the AI Program team to embed automation, artificial intelligence, and robust security into daily business operations. The successful candidate will define integration standards, model data flows, and steer complex implementations from the initial discovery phase through hypercare.

Key Responsibilities

Own the reference architecture for the business systems landscape, maintaining current and target-state maps, data flow diagrams, and integration inventories.
Design and oversee integrations across enterprise SaaS platforms using iPaaS, middleware, REST or GraphQL APIs, webhooks, and event-driven patterns.
Establish data governance standards covering golden records, master data hierarchies, and canonical entity models for accounts, contacts, employees, and financial projects.
Own the identity architecture by managing single sign-on, SCIM provisioning, joiner-mover-leaver automation, and least-privilege access models.
Support compliance audit readiness for SOX, HIPAA, and SOC 2 by designing appropriate access controls, segregation of duties, and audit trails.
Partner with functional leaders in Finance, People, Revenue, Clinical Operations, and Legal to translate strategic goals into scalable technical designs.

Requirements

Minimum of 7 years of professional experience in enterprise IT, business systems, or solutions architecture, with at least 3 years operating in a dedicated architect capacity.
Deep hands-on experience implementing and customizing NetSuite, alongside strong knowledge of SuiteScript, SuiteFlow, and saved searches.
Working knowledge of Okta administration, Google Workspace, and Slack Enterprise Grid.
Proven expertise in architecting and building integrations across enterprise SaaS platforms using iPaaS tools, APIs, and event streams.
Demonstrated ability to design systems and access controls meeting strict compliance frameworks such as SOX, HIPAA, and SOC 2.
Strong understanding of identity, access management, and zero-trust principles, paired with excellent communication skills for non-technical stakeholders.

Nice to Have

Professional experience working within healthcare, telehealth, or other highly regulated industries.
Experience administering Atlassian tooling at scale, including Jira Service Management, Confluence, and Atlassian Guard.
Exposure to modern data platforms and analytics integration such as Snowflake, BigQuery, and Fivetran.
Hands-on experience embedding artificial intelligence and LLM capabilities directly into enterprise workflows.
Relevant industry certifications such as NetSuite SuiteFoundation, ERP Consultant, Okta Certified Professional, or TOGAF.

Skills and Tools

NetSuite ERP, SuiteScript, and SuiteFlow
Okta Identity Management and SSO
Google Workspace and Slack Enterprise Grid
Atlassian Jira and Confluence
iPaaS, middleware, REST, and GraphQL APIs
LLM and AI workflow automation
Snowflake and modern data platforms

Salary and Benefits

Comprehensive Medical, Dental, and Vision insurance plans
Flexible Spending and Health Savings Accounts
Flexible Paid Time Off (PTO)
401(k) retirement plan featuring a company match
Additional coverage including Life Insurance and Pet Insurance

About the Company

Co-founded by CEO Dr. Jon Lensing and COO Christian Williams, OpenLoop was created with a mission to bring care anywhere by streamlining telehealth support solutions across all 50 states. The organization maintains a flat organizational structure that encourages every team member to share ideas and take initiative. Grounded in core values of autonomy, competence, and belonging, OpenLoop empowers its employees to feel supported while driving meaningful innovations in virtual patient care.

How to Apply

Interested candidates should visit the official OpenLoop careers page to submit an application and learn more about joining the team.

Skills and tech stack

LLMSnowflake

Questions candidates ask

Is this position remote?

Yes, this role is fully remote within the United States.

What core platforms will I manage as a Business Systems Architect?

You will own the architecture across core SaaS platforms including NetSuite, Atlassian Jira and Confluence, Okta, Google Workspace, and Slack Enterprise Grid.

What level of experience is required for this role?

Candidates must have 7+ years of experience in enterprise IT, business systems, or solutions architecture, with at least 3 years specifically in an architect capacity.

What compliance frameworks must the systems support?

The systems architecture must support compliance frameworks including SOX, HIPAA, and SOC 2.

What benefits are available for this salaried position?

Eligible benefits include medical, dental, and vision plans, flexible spending accounts, flexible PTO, a 401(k) with company match, life insurance, and pet insurance.

Ready to apply?

The application is on the official OpenLoop careers page.

Apply on company site