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Staff Customer Success Manager (Nordics & Benelux)

KongSwedenAll Cost Center
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Salary
Not listed
Job type
Full-time
Posted
11 Aug 2026
Status
Open · checked 7d ago

About this role

Kong is seeking a Staff Customer Success Manager to join its team in Sweden on a full-time basis. This strategic position suits a professional with a strong technical background and an executive mindset who can champion customer value and drive product adoption.

Role Overview

As a Staff Customer Success Manager, the individual sets the standard for excellence within the customer success organization. The role centers on disciplined execution of the post-sales process to drive adoption, expansion, and risk mitigation. This position requires blending deep technical knowledge with an executive approach to deliver exceptional business outcomes for clients in the Nordics and Benelux region.

Key Responsibilities

Build comprehensive success plans encompassing specific use cases, roadmaps, and positive business results.
Guide clients through a value-based engagement model to demonstrate the business impact of Kong solutions.
Map complex customer organizations by creating power and influence charts to find key decision-makers and champions.
Partner with the ecosystem to uncover new personas and build broader stakeholder alignment.
Monitor account health, spot risks, and extract actionable insights using analytics and metrics.
Lead impactful quarterly and executive business reviews that articulate the value of the platform relative to customer needs.
Articulate the unique value of platform components such as the Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager.
Collaborate with account teams to manage renewals, track timelines, surface cross-sell opportunities, and maintain system hygiene.

Requirements

Demonstrate customer obsession, grit, and resilience to overcome challenges and achieve client goals.
Exhibit an inquisitive mindset with active listening skills to uncover root causes through open-ended questions.
Maintain a collaborative, team-oriented approach focused on shared company objectives rather than solely individual success.
Possess strong prioritization skills to manage multiple client accounts and concurrent initiatives like retention, feature adoption, and expansion.

Skills and Tools

Tableau
Salesforce (SFDC)
Clari
Hex

About the Company

Kong Inc. operates as the AI Connectivity Company, building the connectivity layer for artificial intelligence. Trusted by Fortune 500 enterprises and AI-native startups, the unified API and AI platform allows organizations to secure, manage, accelerate, govern, and monetize intelligence flows across APIs and AI traffic across any model or cloud.

How to Apply

Interested candidates should visit the official Kong careers page to submit an application for this opportunity.

Questions candidates ask

What is the primary focus of the Staff Customer Success Manager?

The role focuses on disciplined execution of the customer post-sales process, driving platform adoption, expansion, and risk mitigation.

Where is this job located?

This position is based in Sweden.

What tools and software are used in this role?

The position involves using Tableau, Salesforce (SFDC), Clari, and Hex to monitor health and extract insights.

What platform components will the candidate need to articulate?

The candidate must understand and articulate the value of components like the Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager.

How should I apply for this position?

Applicants should apply directly on the official company careers page.

Ready to apply?

The application is on the official Kong careers page.

Apply on company site