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Staff Customer Success Manager

KongGermanyAll Cost Center
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Salary
Not listed
Job type
Full-time
Posted
21 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

Kong is seeking a Staff Customer Success Manager to join the team in Germany for a full-time position. This strategic role is ideal for an ambitious professional looking to set the standard for customer success through disciplined execution and technical expertise.

Key Responsibilities

Build comprehensive success plans focused on use cases, roadmaps, and positive business outcomes.
Guide clients through a value-based engagement model to demonstrate the business impact of Kong.
Map complex customer organizations by creating influence charts to connect with key decision-makers and champions.
Partner with the ecosystem to uncover new personas and secure stakeholder alignment.
Monitor client health, detect risks, and gather actionable insights using utilization metrics, Tableau, SFDC, Clari, and Hex.
Deliver executive-level QBRs and EBRs that align the Kong platform value with the specific business needs of the client.
Articulate the distinct value proposition of Kong components, including the API Gateway, AI Gateway, Dedicated Cloud Gateway, and Mesh Manager.
Partner with the account team to handle renewal timelines, maintain Salesforce hygiene, and identify cross-sell potential.

Requirements

Demonstrate customer obsession, resilience, and determination to overcome challenges and achieve client goals.
Approach situations with curiosity, using active listening and probing questions to find root causes.
Maintain a collaborative, team-oriented mindset focused on collective company achievements.
Excel at prioritization while managing multiple accounts, initiatives, feature adoption, retention, and expansion simultaneously.

Skills and Tools

Tableau
Salesforce (SFDC)
Clari
Hex
API Gateway, AI Gateway, Dedicated Cloud Gateway, and Mesh Manager knowledge
Strategic customer success planning
Account forecasting and renewal management

About the Company

Kong Inc. functions as the AI Connectivity Company, constructing the essential connectivity layer for artificial intelligence. Recognized and trusted by both Fortune 500 enterprises and AI-native startups, the unified API and AI platform allows organizations to govern, secure, manage, accelerate, and monetize intelligence flows across AI traffic and APIs on any cloud and any model.

How to Apply

Interested candidates should visit the official Kong careers page to submit an application.

Questions candidates ask

Where is this job located?

This position is located in Germany.

Is this a remote position?

No, remote work is not specified for this role in Germany.

What employment type is this role?

This is a full-time position.

What tools will I use in this role?

You will use tools such as Tableau, SFDC, Clari, and Hex.

How should I apply?

You should apply directly on the official Kong careers page.

Ready to apply?

The application is on the official Kong careers page.

Apply on company site