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Staff Customer Engineer - Iberia and FIME

Aircall.io, Inc.Madrid Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
7 Aug 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Staff Customer Engineer - Iberia and FIME position at Aircall is a senior technical role based out of the Madrid office, designed for experienced professionals who want to lead strategic customer success initiatives. This role suits an autonomous expert eager to partner with enterprise clients and drive complex technical implementations within a fast-moving environment.

Key Responsibilities

Manage high-touch, complex onboarding programs for large enterprise customers with over 250 employees and 100 users, overseeing technical implementations from discovery to go-live.
Act as a senior technical partner to Key Account Managers by aligning on technical strategy, integration roadmaps, and renewal readiness.
Conduct quarterly and mid-cycle technical reviews for strategic accounts to optimize workflows, articulate return on investment, and support retention.
Deploy and optimize advanced artificial intelligence add-ons such as AI Assist Pro and messaging agents, establishing custom AI adoption playbooks.
Serve as the technical architect for custom configurations, intricate integrations, and specialized workflow developments.
Perform proactive monitoring of product telemetry and integration performance to anticipate and mitigate potential issues.
Handle complex escalation management for strategic accounts by driving internal alignment and maintaining executive trust.
Provide valuable product feedback to inform the product roadmap while mentoring peers and elevating the technical standards of the organization.

Requirements

Bring 8+ years of relevant experience in Customer Engineering, Solutions Engineering, Technical Consulting, or Technical Account Management within the SaaS industry.
Possess a strong command of VoIP fundamentals, application programming interfaces, integrations, webhooks, authentication models, and cloud architectures.
Ability to read and interpret code utilizing languages such as JavaScript or Python.
Demonstrate experience with solution architecture, multi-system integration design, and guiding customer tech stacks.
Experience in managing multi-stakeholder technical projects with predictable delivery and clear cross-functional communication.
Professional proficiency in both Spanish and English is required for this role.

Nice to Have

Hands-on experience designing, implementing, or supporting agentic artificial intelligence workflows, including voice and messaging agents.
Proven success in supporting strategic accounts, contract renewals, and expansions with direct impact on retention metrics.
Practical experience working directly with senior customer stakeholders including Chief Technology Officers, Chief Information Officers, and operations executives.
Familiarity with artificial intelligence-powered productivity tools and large language models like ChatGPT or Claude.
Background experience in telephony, communications, contact centers, or workflow-heavy software-as-a-service.
Professional proficiency in a third language such as German or French.

Skills and Tools

Python
JavaScript
VoIP fundamentals and APIs
Webhooks and cloud architectures
Artificial intelligence productivity tools and large language models
Low-code platforms and integration design

About the Company

Aircall operates as an artificial intelligence-powered customer communications platform utilized by thousands of companies across the globe to manage voice, SMS, WhatsApp, and artificial intelligence workspaces. Headquartered in Paris with a strong global presence, the company thrives on rapid innovation, execution focus, and a customer-obsessed culture that values work-life balance and a multicultural environment.

How to Apply

Candidates can apply directly through the official Aircall careers page to submit their application for consideration.

Skills and tech stack

PythonJavaScript

Questions candidates ask

Where is the Staff Customer Engineer position located?

This role is based out of the Aircall Madrid office.

What level of experience is required for this role?

Applicants must have 8+ years of experience in Customer Engineering, Solutions Engineering, Technical Consulting, or Technical Account Management within SaaS.

What language proficiencies are mandatory?

Professional proficiency in both Spanish and English is required for this position.

What programming languages should candidates be able to read?

Candidates should have the ability to read and interpret code using JavaScript, Python, or similar languages.

What is the primary focus of the Staff Customer Engineer?

The role focuses on providing white-glove, highly strategic technical support, managing complex onboarding, driving AI adoption, and partnering with Key Account Managers for Aircall's enterprise clients.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site