Forward Deployed Engineer – Key Accounts (AI Solutions)
About this role
Someone who thrives on deep, long-term technical partnerships and collaborative problem-solving will find a natural fit in this Forward Deployed Engineer position at Aircall. The Forward Deployed Engineering team operates at the intersection of technical consulting, project delivery, and AI adoption, connecting the company's AI Agents technology directly to real-world customer workflows. In this role, you will act as the dedicated technical point of contact for a portfolio of strategic global accounts, guiding them from their initial AI deployment to broader, long-term agentic adoption.
You will work hand-in-hand with Key Account Managers to build account roadmaps, design custom integrations using low-code tools and APIs, and configure AI agents to drive measurable business outcomes. The role exists to ensure that high-value customers achieve rapid time-to-value and continue expanding their use of the platform over time. Success requires strong communication skills, a knack for translating complex technical concepts for business stakeholders, and a genuine interest in iterative, cross-functional project execution.
What you will do
- Partner with Key Account Managers to build technical account plans and drive agentic AI adoption across a portfolio of strategic global accounts.
- Deliver initial high-value workflows quickly to prove value before scaling out additional use cases over time.
- Lead discovery and solution-design sessions with customer stakeholders to map business processes and define solution architecture.
- Design, build, and deploy integrations using low and no-code platforms and CRM automation tools equipped with API connectors.
- Configure and optimize AI agents by defining intents, prompts, actions, guardrails, and performance metrics.
- Manage cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery within scope.
- Collaborate with engineering teams to validate technical feasibility, resolve blockers, and share field learnings to inform product improvements.
What you need
- Bring two to five years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Possess client-facing experience, ideally gained while working alongside sales or account management teams.
- Demonstrate a strong command of APIs, webhooks, and data structures including JSON, REST, and GraphQL.
- Show a practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Maintain hands-on experience with low-code orchestration tools and CRM automation platforms.
- Exhibit a proven ability to lead cross-functional projects in partnership with engineering, product, and customer success.
- Offer excellent communication and stakeholder management skills to effectively bridge technical and business audiences.
Nice to have
- Experience in telephony, voice, or contact centre systems such as SIP, WebRTC, call routing, containment, and AHT
- Familiarity with business intelligence and analytics tools like Looker, BigQuery, and Snowflake
- Exposure to scripting languages such as JavaScript or Python for light customisation and debugging
Skills and tech stack
Questions candidates ask
Where is this role located?
This position is based out of the Berlin office.
What type of employment is this?
This is a full-time, hybrid role spanning solutions engineering, consulting, professional services, and product ownership.
What tools and technologies will I be using?
You will work with APIs, webhooks, JSON, REST, GraphQL, low-code platforms like Zapier, Make, n8n, and Workato, and CRM automation tools such as HubSpot Workflows and Salesforce Flow.
Who will I be working with in this position?
You will work closely with Key Account Managers, senior FDEs, Product, Engineering, Solutions, and Customer Success teams.
The application is on the official Aircall.io, Inc. careers page.
Apply on company site