Latest AI JobsBrowse Jobs
Aircall.io, Inc. logo

Digital Customer Success Manager Intern

Aircall.io, Inc.Paris Office12004 - Success
Apply on company site
Salary
Not listed
Job type
Full-time
Posted
22 Sept 2026
Status
Open · checked 7d ago

About this role

Aircall is seeking a Digital Customer Success Manager Intern for its Paris office starting in November 2026 for a six-month duration. This role suits a master's degree student with bilingual language skills who wants to support global clients and build a career in a fast-paced environment.

Role Overview

The Digital Customer Success Manager Intern position is a six-month internship based at the European headquarters in Paris. Starting in November 2026, the individual will support the rapid growth of the client base by serving global customers in the long-tail segment. This role offers an opportunity to work within an AI-powered customer communications platform environment, helping businesses achieve better outcomes.

Key Responsibilities

Serve as the primary contact for global customers in the long-tail segment, aiding them in growing their businesses with the platform.
Efficiently handle client tickets, address questions and requests, and direct clients to correct self-serve resources or internal teams.
Support the Customer Success department by managing inbound calls and working alongside various company teams to resolve client needs promptly.
Spot cross-sell and upsell possibilities while using retention methods to nurture a specific portfolio of customers.
Collaborate with the Digital Customer Success crew to benchmark, assess, and operationalize process optimization initiatives, incorporating AI tools.

Requirements

Currently enrolled as a student in a Master's degree program.
Outstanding verbal and written communication abilities.
Fluent in both English and French.
A true enthusiasm for providing an exceptional customer experience consistently.
Ability to handle multiple assignments and issues comfortably within a fast-moving workplace.

Nice to Have

Fluency in Spanish or German is considered an asset.

Skills and Tools

Customer relationship management and support ticketing handling.
Inbound call management.
Cross-selling, upselling, and retention tactics.
Process optimization and utilization of AI tools.
Multitasking in fast-paced settings.

Salary and Benefits

Competitive compensation package and benefits.
Focus on work-life balance and employee well-being.
An entrepreneurial, fast-learning environment featuring a strong team spirit.
A cosmopolitan and multicultural workplace representing over 45 nationalities.

About the Company

Aircall operates as a unicorn, AI-driven customer communications platform utilized by more than 22,000 companies globally to accelerate revenue, resolve issues quicker, and scale customer-facing operations. The enterprise merges voice, SMS, WhatsApp, and AI into a unified workspace. Headquartered in Paris with a North American headquarters in Seattle, alongside offices in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, the organization is driven by rapid AI innovation and backed by global investors.

How to Apply

Interested candidates should visit the official Aircall careers page to submit their application.

Questions candidates ask

Where is the Digital Customer Success Manager Intern position located?

The position is based in the Paris office of Aircall

When does the internship start and how long does it last?

The internship starts in November 2026 and has a duration of 6 months.

What language requirements are needed for this role?

Candidates must be fluent in both English and French. Knowing Spanish or German is considered an extra advantage.

What educational level is required to apply?

Applicants must be students currently pursuing a Master's degree.

What are the primary duties of this internship?

Responsibilities include acting as the main contact for long-tail global customers, managing client tickets and inbound calls, identifying upsell and cross-sell opportunities, and partnering with the Digital CS team on AI and process optimization tools.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site