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Forward Deployed Engineering Lead

Aircall.io, Inc.Paris Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
22 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Forward Deployed Engineering Lead at Aircall.io in Paris is a hands-on technical leadership position focused on connecting advanced AI agents to real-world customer workflows. This role suits an experienced builder with strong business acumen who enjoys leading by example while owning regional growth and technical execution.

Key Responsibilities

Co-own the regional AI Voice Agent number alongside the regional General Manager, remaining personally accountable for pipeline and revenue targets.
Maintain a hands-on technical approach by configuring, building, and deploying AI agent solutions for strategic and complex accounts.
Coach and upskill the regional team on technical execution, agent configuration, and deployment quality through collaborative pairing and code reviews.
Build and evolve global playbooks, reference architectures, and deployment frameworks for the wider engineering group.
Drive the regional go-to-market strategy for AI capabilities, ensuring pipeline hygiene, forecasting discipline, and clear key performance indicators.
Run technical enablement sessions for internal teams and collaborate with marketing to support broader agentic adoption.
Represent field experiences to Product and Engineering teams to translate user friction and feedback into valuable product roadmap inputs.
Lead cross-functional initiatives across support, marketing, and go-to-market teams to expand agentic adoption throughout the region.

Requirements

Bring 6 or more years of hands-on experience in forward deployed engineering, solutions engineering, technical consulting, or related roles with a track record of shipping integrations or agent solutions.
Demonstrate technical fluency encompassing APIs, integrations, and proficiency in at least one programming language.
Exhibit strong commercial acumen to align technical deliveries with revenue outcomes, deal structures, and forecasting discipline.
Possess proven experience engaging, influencing, and building trust with VP and C-suite stakeholders internally and externally.
Demonstrate strong leadership through coaching by building alongside team members and providing direct feedback rather than managing from a distance.
Show strategic thinking capabilities to scope out new use cases from ambiguity and independently drive complex cross-functional projects to completion.

Nice to Have

Prior background working with conversational AI, voice AI, or contact centre technology platforms.
Familiarity with CRMs, help desks, or core system-of-truth integrations.
Previous involvement in specialist or overlay go-to-market motions.

Skills and Tools

APIs and software integrations
At least one programming language
AI agent configuration and deployment
Conversational and voice AI tools
CRMs and help desk platforms
Go-to-market strategy, pipeline hygiene, and forecasting
Cross-functional stakeholder management

Salary and Benefits

Competitive salary package and comprehensive benefits
Opportunity to join a fast-growing unicorn company during a key moment of AI innovation
Culture that values work-life balance and employee well-being
Fast-learning environment defined by a strong entrepreneurial team spirit
Cosmopolitan and multicultural workplace representing over 45 nationalities

About the Company

Aircall.io is an AI-powered customer communications platform utilized by over 22,000 companies globally to drive revenue, accelerate issue resolution, and scale customer-facing teams. Headquartered in Paris for European operations with a North American headquarters in Seattle, the company brings voice, messaging, and artificial intelligence together into a single unified workspace. Backed by world-class investors, Aircall is dedicated to continuous learning, customer obsession, and high-impact execution.

How to Apply

Interested candidates should visit the official Aircall careers page to submit their application and learn more about the hiring process.

Questions candidates ask

What is the primary location for this role?

This position is based out of the Paris office, which serves as the European headquarters for Aircall.

How many years of experience are required?

Candidates must have 6+ years of hands-on experience in forward deployed engineering, solutions engineering, technical consulting, or a related field.

Is this a people manager role?

No, this is a player-coach role. The lead remains hands-on with building, configuring, and deploying AI solutions while coaching and upskilling regional team members.

What technologies and technical skills are needed?

Candidates need technical fluency in APIs, integrations, and at least one programming language, along with the ability to configure and deploy AI agent capabilities.

What perks and benefits are offered?

Aircall offers a competitive salary package, a focus on work-life balance, an entrepreneurial fast-learning environment, and a multicultural workplace comprising over 45 nationalities.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site