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Sr. Technical Support Engineer

PendoRaleigh, NCTechnical Support
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Salary
$105K - $120K USD
Job type
Full-time
Posted
7 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

Pendo is seeking a Sr. Technical Support Engineer to join the team in Raleigh, North Carolina. This position is ideal for an experienced professional who enjoys solving complex diagnostic problems and acting as a strategic link between customers and the engineering division.

Key Responsibilities

Own customer issues end-to-end for web and mobile products, covering triage, debugging, documentation, and resolution.
Handle configuration guidance, break/fix issues, bug reproduction, and complex technical escalations.
Translate customer pain points into reproducible test cases, bug reports, and actionable product feedback.
Create and maintain internal knowledge base content, utilizing AI tools to accelerate research and drafting.
Collaborate directly with developers on fixes and push cases through to completion.
Identify recurring customer friction, propose workflow fixes, and assist peers with difficult cases.

Requirements

Three or more years of experience in a customer-facing technical support or engineering role.
Working proficiency in JavaScript, HTML, and CSS with the ability to read code and use browser developer tools.
Applied coding knowledge in front-end or API environments.
Ability to learn technical concepts rapidly and explain them to diverse audiences.
Experience troubleshooting customer issues on iOS and Android devices, including mobile app deployment concepts.
Familiarity with mobile concepts like app permissions, deep links, webviews, crashes, and SDK behavior.
Active daily use of AI tools for research, drafting, and troubleshooting.
Comfort managing a high-volume and unpredictable workload.

Nice to Have

Hands-on exposure to mobile frameworks or platforms such as native iOS or Android, React Native, Flutter, or mobile SDKs.

Skills and Tools

JavaScript
HTML
CSS
React
Spark
iOS and Android troubleshooting
AI productivity tools

Salary and Benefits

Expected base salary range of $105,000 to $120,000 per year for work performed in Raleigh, NC.
Competitive, employer-heavy coverage with $0 premium options.
Strong 401(k) match.
Equity opportunities.
Flexible time off.

About the Company

Founded in 2013 by former product managers, Pendo aims to improve society's experience with software by helping companies understand product success. The organization operates under core values that include a bias to act, honing your craft, teamwork, and a maniacal focus on the customer. Pendo is backed by top institutions such as Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech.

How to Apply

Interested candidates should visit the official Pendo careers page to submit an application for this position.

Skills and tech stack

ReactJavaScriptSpark

Questions candidates ask

What is the salary range for the Sr. Technical Support Engineer role?

The expected base salary range for this position in Raleigh, NC is $105,000 to $120,000 per year.

Where is this job located?

This role is based out of the Pendo office in Raleigh, North Carolina.

How much experience is required?

Candidates must have 3+ years of experience in a technical, customer-facing support or engineering role.

What technical skills are needed?

Required technical skills include working proficiency in JavaScript, HTML, and CSS, along with experience troubleshooting mobile and web platforms.

What benefits are provided?

Benefits include employer-heavy coverage with $0 premium options, a strong 401(k) match, equity, and flexible time off.

Ready to apply?

The application is on the official Pendo careers page.

Apply on company site