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Senior Pre- & Post-Sales Customer Engineer, Enterprise

PendoSan Francisco, CA / Seattle, WA / Denver, CO / RemoteCustomer Engineering
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Salary
$193,393 - $241,742 USD
Job type
Full-time
Work mode
Remote
Posted
9 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Pre- & Post-Sales Customer Engineer, Enterprise position at Pendo is a remote role supporting a West Coast territory, ideal for an experienced technical professional with a background in customer-facing engineering. This full-lifecycle technical owner helps enterprise clients connect technical execution to business outcomes and realize the value of their investments.

Key Responsibilities

Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and multi-line of business growth.
Lead strategic customer onboarding sessions, planning, implementations, integrations, and training while building tailored deployment playbooks.
Diagnose root causes when adoption stalls, designing paths forward that link technical work to measurable business outcomes.
Serve as a technical escalation point for complex challenges raised by other team members, resolving ambiguous problems independently.
Build internal playbooks, document repeatable fixes, coach peers, and leverage AI tools to accelerate content creation and workflow improvements.
Assess account health, manage stakeholder relationships, and establish trust to guide strategic enterprise accounts forward.

Requirements

Possess 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
Demonstrate deep hands-on experience with web technologies like HTML, CSS, JavaScript, and REST APIs, along with the ability to architect and troubleshoot complex front-end implementations.
Proven expertise in managing strategic enterprise accounts involving executive-level stakeholders, competing priorities, and complex technical requirements.
Strong ability to solve ambiguous problems that involve multiple variables, constraints, and tradeoffs.
Experience connecting technical execution directly to business outcomes such as retention, expansion, return on investment, and value realization.
Hands-on use of AI tools for account research, content creation, or workflow automation, fully integrated into day-to-day operations.
Experience mentoring or coaching more junior technical team members.

Nice to Have

Experience working with Pendo, digital adoption platforms, product analytics, or in-app experience tooling within an enterprise environment.
Hands-on background in mobile app development, including Swift, Android, or React Native.
Familiarity with data architecture, artificial intelligence, machine learning concepts, or advanced analytics instrumentation.
A proven track record of building reusable frameworks, playbooks, or processes adopted by a broader team.

Skills and Tools

React
JavaScript
Spark
HTML
CSS
REST APIs
AI tools for workflow automation and account research

Salary and Benefits

Expected On-Target Earnings (OTE) range of $193,393 to $241,742 USD per year, featuring a 70/30 base-to-variable compensation split.
Highly competitive United States benefits package featuring employer-heavy coverage with $0 premium options.
Strong 401(k) match, equity opportunities, and flexible time off.

About the Company

Pendo was founded in 2013 by former product managers who wanted a simple way to understand and drive product success. The company mission focuses on improving society's experience with software while operating under core values that include a bias to act, honing one's craft, treating the team as Pendo, and maintaining a maniacal focus.

How to Apply

To apply for this position, please visit the official Pendo careers page.

Skills and tech stack

ReactJavaScriptSpark

Questions candidates ask

What is the salary range for the Senior Customer Engineer role?

The expected On-Target Earnings (OTE) range is $193,393 to $241,742 USD per year with a 70/30 base-to-variable compensation split.

Is this a remote position?

Yes, this is a remote role supporting a West Coast territory, with listed locations including San Francisco, CA, Seattle, WA, and Denver, CO.

How many years of experience are required?

Candidates must have 5 to 8 years of experience in a customer-facing technical role.

What technical skills are required for this job?

Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs is required.

What benefits does Pendo offer?

Pendo offers competitive US benefits with employer-heavy coverage including $0 premium options, a strong 401(k) match, equity, and flexible time off.

Ready to apply?

The application is on the official Pendo careers page.

Apply on company site