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Software Engineer (AI)

PendoNew York, NYEngineering - Emerging
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Salary
$148K - $178K USD
Job type
Full-time
Posted
26 Aug 2026
Status
Open · checked 7d ago

About this role

Pendo is seeking a Software Engineer (AI) to join its Emerging Engineering team in New York, NY. This on-site role suits a builder with a strong SaaS and AI background who wants to design innovative products that help customers monitor and understand agentic systems.

Role Overview

As an AI Software Engineer, the individual will own features end-to-end across services, interfaces, and underlying integration points. The position involves delivering full-stack product experiences, establishing customer instrumentation, and creating LLM-backed capabilities. Candidates will begin with well-shaped tasks and progress to more ambiguous projects, writing maintainable code and raising issues when specifications differ from real-world behavior.

Key Responsibilities

Deliver full-stack features end-to-end across Go services and Vue interfaces to build production-ready product experiences.
Create install and instrumentation experiences that customers can easily and safely drop into their agentic systems.
Capture agent behavior to provide visibility into tool calls, failures, and latency.
Work on LLM-backed features, handling prompt and context design, tool calling, and failure mode evaluation.
Ship code safely in small increments using feature flags, canary releases, and testing frameworks like Jest and Cypress.
Maintain production ownership through logging, monitoring, and fast resolution of issues.
Maintain an AI-enabled development workflow, using artificial intelligence tools to boost speed, quality, and judgment.
Collaborate with teammates through code reviews, technical documentation, and reliable estimations.

Requirements

Three or more years of experience shipping full-stack features to production within a SaaS environment.
Strong proficiency in a backend language such as Go, Java, Python, or C++, and a modern frontend framework such as Vue, React, or Angular.
Experience designing APIs and building services on AWS or GCP utilizing SQL databases.
Hands-on experience building with LLMs through API integration, prompt and context design, or tool calling.
Familiarity with agent frameworks like LangChain or LangGraph, and LLM evaluation tooling.
Ability to write unit, integration, and end-to-end tests while utilizing safe rollout practices.
Active integration of AI tools within the daily development workflow.
Strong written communication skills paired with a Bachelor of Science in Computer Science or equivalent practical experience.

Nice to Have

Experience building or operating Model Context Protocol (MCP) servers or comparable agent tooling.
Background shipping SDKs or customer-installed instrumentation libraries requiring strict versioning discipline.
Experience working with analytics or observability products that process high event volumes.
Familiarity with Vue or data visualization tools such as Highcharts or D3.

Skills and Tools

Python, SQL, AWS, GCP, React, Java, Spark, C++, LLM, LangChain, Go, Vue, Jest, Cypress

Salary and Benefits

The expected base salary range for this position in New York, NY is $148,000 to $178,000 per year.
United States benefits include employer-heavy health coverage options with $0 premium choices, a robust 401(k) match, equity, and flexible time off.

About the Company

Founded in 2013 by former product managers, Pendo helps organizations understand and improve how people interact with software. Backed by top institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, the company operates under core values that include a bias to act, honoring one's craft, treating the team as Pendo, and maintaining a maniacal focus.

How to Apply

Interested candidates should submit their application directly through the official Pendo careers page.

Skills and tech stack

PythonSQLAWSGCPReactJavaSparkC++LLMLangChain

Questions candidates ask

What is the location and work schedule for this role?

The Software Engineer (AI) position is based in the New York City office. Pendo operates on a hybrid model requiring employees to be in the office three days per week unless designated remote.

What is the salary range for the Software Engineer (AI) position?

The expected base salary range for this role performed in New York, NY is $148,000 to $178,000 per year.

What level of experience is required?

Applicants must have 3+ years of experience shipping full-stack features to production in a SaaS environment.

What technical skills are needed for this job?

Candidates need strong proficiency in a backend language (Go, Java, Python, or C++), a frontend framework (Vue, React, or Angular), experience with AWS or GCP, SQL databases, and hands-on LLM development experience.

What benefits are offered in the United States?

Benefits include competitive employer-heavy health coverage with $0 premium options, a strong 401(k) match, equity, and flexible time off.

Ready to apply?

The application is on the official Pendo careers page.

Apply on company site