About this role
Managing regional and site-level performance across outsourced sales vendor networks forms the core of daily operations for this role. Responsibilities include inspecting sales funnel health, building performance scorecards, and holding vendor leadership accountable for execution rigor across multiple sales motions.
OpenAI seeks a performance-focused operator to drive large-scale sales execution through vendor partners rather than relying on traditional relationship management. Candidates will work closely with Sales Leadership, Revenue Operations, Finance, Enablement, and Program Management to ensure operational rigor and consistency at scale. This position suits individuals who can diagnose underperformance early, establish corrective action plans, and help redefine vendor operations for an AI-native sales environment.
What you will do
- Own regional and site-level performance metrics including revenue, pipeline, conversion, productivity, and quality across outsourced sales vendor networks.
- Inspect sales funnel health to diagnose performance gaps driven by quality, execution, routing, enablement, staffing, or process issues.
- Build and maintain scorecards to make sales performance, quality, operational health, and risk visible to internal and external stakeholders.
- Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business Reviews to drive operational decisions with vendor partners.
- Hold vendor leadership accountable for frontline management quality, coaching effectiveness, staffing discipline, and execution rigor.
- Monitor new-hire ramp, certification outcomes, productivity curves, and overall vendor readiness before launching new motions or regions.
- Partner with Enablement, Revenue Operations, and Program Management to close readiness gaps and manage capacity against forecasted demand.
What you need
- Bring 8+ years of experience in vendor management, sales operations, scaled sales execution, vendor leadership, or commercial operations.
- Possess direct experience managing outsourced sales or revenue-generating vendor operations.
- Demonstrate experience working in software, SaaS, cloud, or other high-velocity commercial environments.
- Have strong experience working with Tier 1 vendor partners and owning sales performance across multiple teams, sites, regions, or vendors.
- Demonstrate a strong understanding of sales funnel metrics, forecasting, conversion, productivity, quality, and operational governance.
- Show experience building and running WBRs, QBRs, performance scorecards, and corrective action plans.
- Bring strong executive presence and the ability to influence senior internal and external stakeholders.
Questions candidates ask
What team will I be working with?
The SMB Sales team focuses on scaling efficient, high-quality sales execution across inbound, outbound, API sales, channel, and SDR commercial motions. You will work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives.
What is the primary focus of this vendor management role?
This is not a traditional vendor management role focused primarily on relationship management. OpenAI is looking for a performance-focused operator who can drive large-scale sales execution through vendor partners.
Where is the position located?
The role is located in Dublin, Ireland.