Latest AI JobsBrowse Jobs
clickup logo

Senior Technical Account Manager - Customer Success (EMEA)

clickupIrelandCustomer Experience
Apply on company site
Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
5 Oct 2026
Status
Open · checked 7d ago

About this role

Senior Technical Account Manager - Customer Success (EMEA) is an Ireland-based position at ClickUp that acts as a strategic partner and trusted advisor to manage customer growth, technical enablement, and adoption. This role suits professionals with strong technical acumen and customer success experience who want to support AI-native workspace solutions.

Role Overview

Senior Technical Account Managers at ClickUp lead with a customer-first mindset by developing success plans, guiding onboarding, and ensuring stakeholders see continuous value throughout their lifecycle. The position sits at the intersection of customer success, solution strategy, and technical enablement within the EMEA region.

Key Responsibilities

Lead or support end-to-end onboarding and implementation of ClickUp, including discovery, solution design, training, and go-live support.
Translate functional and technical requirements into scalable ClickUp solutions such as workflows, templates, hierarchies, and automations.
Monitor seat utilization, adoption trends, and stakeholder engagement to maintain or improve account health.
Conduct Intake, Execution, and Reporting cycles for key workflows to map current and future processes.
Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases and business KPIs.
Generate qualified leads through data-driven insights and AI usage analysis to support renewals and expansions.
Act as the voice of the customer by translating business objectives into actionable insights for Product, Engineering, and Support.

Requirements

Strong technical acumen with an understanding of platform capabilities, automation logic, integrations, and AI Agent functionality.
Familiarity with generative AI concepts, prompt design, automation frameworks, and scoping AI use cases.
Consultative discovery skills in workflow analysis, process design, and identifying friction points.
Project and program management abilities to manage complex customer programs with multiple stakeholders.
Competence in using dashboards and metrics to communicate health, adoption, and ROI.
Executive presence and communication skills to build trust at all organizational levels.
Full accountability for an assigned book of business with a proactive approach to achieving measurable outcomes.

Skills and Tools

ClickUp platform
Generative AI
Prompt design
Automation frameworks
Data dashboards and reporting tools

About the Company

ClickUp is building a converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search, supercharged by context-driven AI. The company operates as an AI-native organization where every team member leverages AI daily, and AI fluency is evaluated during the hiring process. ClickUp is an Equal Opportunity Employer.

How to Apply

Candidates should apply on the official company careers page.

Skills and tech stack

ClickUpGenerative AIAI AgentsMachine Learning

Questions candidates ask

Where is this job located?

The role is based in Ireland.

What is the primary focus of a Senior TAM at ClickUp?

The primary focus is acting as a strategic partner and trusted advisor to customers, blending relationship management with a deep understanding of the ClickUp platform, AI features, and capabilities to drive measurable business outcomes.

Is AI experience required for this role?

Yes, candidates must be familiar with generative AI concepts, prompt design, and automation frameworks, and ClickUp evaluates AI fluency as part of the hiring process.

Is visa sponsorship available for this position?

No, ClickUp is unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.

How should candidates apply?

Candidates must apply through the official ClickUp careers portal.

Ready to apply?

The application is on the official clickup careers page.

Apply on company site