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Senior Technical Account Manager - Customer Success (AMER)

clickupUnited StatesCustomer Experience
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Salary
$110K – $150K
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

This role suits an experienced customer success professional with strong technical acumen and AI expertise who wants to manage strategic accounts across the United States. The position is a full-time Senior Technical Account Manager - Customer Success opportunity at ClickUp, focused on driving platform adoption, workflow optimization, and AI enablement.

Role Overview

The Senior Technical Account Manager - Customer Success acts as a strategic partner and trusted advisor for accounts in the United States. This position blends relationship management with platform expertise to support long-term customer growth, adoption, and measurable business outcomes. Every team member at the company is expected to leverage artificial intelligence daily.

Key Responsibilities

Lead or support end-to-end customer onboarding, implementation, discovery, training, and go-live support.
Translate technical and functional requirements into scalable platform solutions like workflows, templates, hierarchies, and automations.
Monitor seat utilization, adoption trends, stakeholder engagement, and account health to build adoption plans and account reviews.
Conduct Intake, Execution, and Reporting workflow cycles to map current and future processes and recommend optimizations.
Drive adoption of platform AI features, build custom workflow Agents, and track AI usage and credit consumption.
Generate qualified leads from data-driven insights and collaborate with Sales, Product, and Support teams.

Requirements

Strong background in relationship management, customer success, solution strategy, or technical enablement.
Experience guiding new teams through implementation, onboarding, training, and change management.
Proficiency in conducting workflow analysis, process design, and translating business needs into technical solutions.
Familiarity with generative artificial intelligence concepts, prompt design, and automation frameworks.
Experience utilizing dashboards, metrics, and usage data to communicate health, adoption, and return on investment.

Skills and Tools

Technical acumen in platform capabilities, automation logic, integrations, and AI Agent functionality
Consultative discovery and workflow analysis using structured processes
Project and program management for complex customer accounts
Data analysis and reporting via dashboards and usage metrics
Executive presence, communication, and cross-functional collaboration
Generative AI concepts, prompt design, and automation frameworks

Salary and Benefits

Salary range of $110K to $150K

About the Company

ClickUp is building a converged artificial intelligence workspace that unifies tasks, docs, chat, calendar, and enterprise search, all supported by context-driven AI. The organization operates as an AI-native company where evaluating AI fluency is part of the hiring process.

How to Apply

To submit an application for this position, please visit the official company careers page on the ClickUp website.

Skills and tech stack

ClickUpClickUp AIMachine LearningGenerative AI

Questions candidates ask

What is the salary range for this role?

The salary for this position is between $110K and $150K.

Where is the job located?

The role is based in the United States.

Is AI experience required?

Yes, the company evaluates AI fluency during the hiring process and expects every team member to leverage artificial intelligence daily, including driving AI adoption and agent deployment for customers.

What departments are eligible for visa sponsorship?

Visa sponsorship is unavailable for roles outside of engineering and product at this time.

How should candidates apply?

Candidates should apply through the official company careers portal on the ClickUp website.

Ready to apply?

The application is on the official clickup careers page.

Apply on company site