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Senior Project Manager, Professional Services

CloudflareHybridProfessional Services
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Salary
$155K - $213K USD
Job type
Full-time
Posted
23 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

Cloudflare is hiring a Senior Project Manager for the Professional Services team to drive end-to-end execution of complex implementation and migration projects. Based out of hybrid office locations including Austin, San Francisco, and New York, this role is well-suited for an experienced professional who wants to guide strategic enterprise customers through critical technological transformations.

Key Responsibilities

Direct cross-functional groups consisting of technical experts, consultants, partners, vendors, and customer stakeholders through multi-workstream enterprise implementations.
Manage comprehensive project governance across the entire lifecycle, defining scopes, success metrics, charters, RAID logs, change controls, and closeout reviews.
Maintain strong partnerships with clients and vendors to support long-term adoption, satisfaction, and revenue growth.
Oversee financial performance, resource forecasting, and timelines to guarantee projects are completed on schedule and within budget.
Build and refine scalable delivery methodologies, templates, playbooks, and best practices to increase global efficiency.
Guarantee a smooth handoff from sales to delivery by validating all technical assumptions, scopes, and customer requirements prior to kickoff.
Anticipate and mitigate risks regarding zero-downtime migrations, multi-vendor dependencies, and resource constraints.
Translate raw project metrics into actionable insights and structured status updates for internal and external executives.
Utilize AI-powered tools to streamline administrative workflows, enhance team visibility, and boost overall delivery productivity.
Partner collaboratively across support, product, engineering, and account groups to eliminate blockers and advocate for customer success.

Requirements

Minimum of 8+ years of background in professional services, program management, project management, or customer-facing technology delivery.
Demonstrated track record of leading high-profile technical programs involving third-party consultants and multi-vendor ecosystems.
Exceptional organizational skills with the capacity to coordinate multiple concurrent timelines, deliverables, and stakeholders.
Sound business judgment coupled with strong analytical abilities and experience influencing international stakeholders.
Expert proficiency utilizing platforms such as Salesforce, Jira, Professional Services Automation tools, or equivalent portfolio management systems.
Bachelor's degree in a relevant field or equivalent practical experience.

Nice to Have

Advanced professional certifications such as PMP, PRINCE2, or Agile.

Skills and Tools

Project and Portfolio Management principles and strategic execution.
Executive presence with strong interpersonal, persuasion, and C-suite communication capabilities.
Operational craftsmanship and familiarity with ambiguity in fast-paced environments.
Technical literacy encompassing internet fundamentals, security, Zero Trust, SASE, DNS, and APIs.
AI-enabled delivery experience using modern tooling for summaries, planning, and risk identification.
Expertise in change management, conflict resolution, and collaborative leadership.
Proficiency in Jira, Salesforce, and Professional Services Automation (PSA) tools.

Salary and Benefits

Estimated annual salary of $155,000 - $213,000 for Bay Area based hires, which includes on-target incentive compensation under the Sales Compensation Plan.
Estimated annual salary of $149,000 - $205,000 for New York and Washington DC based hires.
Eligibility to participate in the company equity plan.
Medical, prescription, dental, and vision insurance alongside flexible spending and commuter accounts.
Fertility and family-forming support, on-demand mental health resources, and Employee Assistance Program.
Global travel medical insurance, short and long-term disability, and life insurance.
401(k) retirement savings plan and Employee Stock Participation Plan.
Flexible paid time off covering sick leave and vacation, plus parental, medical, and bereavement leave programs.

About the Company

Cloudflare operates a massive global network designed to secure and accelerate internet properties ranging from small blogs to Fortune 500 enterprises without requiring extra hardware or software. Recognized for its innovative culture, the company is dedicated to protecting a free and open internet through initiatives like Project Galileo and the Athenian Project, alongside consumer privacy solutions like the 1.1.1.1 public DNS resolver.

How to Apply

Candidates interested in joining the team should visit the official Cloudflare careers page to submit their application.

Questions candidates ask

What is the salary range for the Senior Project Manager role?

For Bay Area based hires, the estimated annual salary is $155,000 to $213,000. For New York and Washington DC based hires, the estimated annual salary is $149,000 to $205,000. This includes on-target incentive compensation under the Sales Compensation Plan.

Where is this position located?

This is a hybrid role with available locations in Austin, Texas, San Francisco, California, and New York, New York.

What level of experience is required?

Applicants must have 8+ years of experience in professional services, project management, program management, or a senior customer-facing delivery role within a high-growth technology environment.

What benefits does Cloudflare offer employees in the United States?

U.S. employees receive medical, dental, and vision insurance, flexible spending accounts, a 401(k) plan, an Employee Stock Participation Plan, life and disability insurance, fertility benefits, mental health support, flexible paid time off, and various leave programs.

Are professional certifications required?

A Bachelor's degree or equivalent practical experience is required, while PMP, PRINCE2, Agile, or related project management certifications are noted as highly preferred.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site