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Senior Customer Engineer, Strategic - San Francisco

CloudflareHybridSolution Engineering
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Salary
$214K.00 - $336K.00
Job type
Full-time
Experience
Senior
Posted
6 Oct 2026
Status
Open · checked 7d ago

About this role

Cloudflare is hiring a Senior Customer Engineer in San Francisco for a hybrid, full-time role that suits a seasoned technical professional with enterprise client expertise. This position focuses on driving technical go-to-market strategies and managing the full customer lifecycle for major accounts.

Role Overview

The Senior Customer Engineer acts as a primary technical advisor and architect guiding enterprise clients from pre-sales validation through onboarding and lifecycle expansion. Based in San Francisco with a hybrid work arrangement, the professional in this role operates as a quota-carrying technologist who utilizes AI-augmented workflows to handle administrative duties while focusing on high-value architectural design.

Key Responsibilities

Partner with Account Executives to conduct technical discovery, map complex infrastructure, and scope Proof of Concepts and technical evaluations.
Deliver customized technical presentations, architectural diagrams, and demonstrations addressing security, performance, and reliability challenges.
Provide oversight for technical onboarding and implementation, acting as the primary engineering contact for customers.
Design migration blueprints and guide customer engineering teams through configuration best practices and telemetry monitoring.
Carry a variable quota tied to new business acquisition, account growth, platform adoption, and revenue retention.
Lead technical Quarterly Business Reviews to communicate return on investment to executive stakeholders.
Utilize AI agents and large language models to automate routine tasks like RFP responses, sandbox provisioning, and documentation.
Collaborate with enablement teams to create standard operating procedures, technical guides, and architectural best practices.

Requirements

Background in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer.
Ability to whiteboard, design, and articulate complex enterprise network and security architectures.
Strong communication skills to explain technical concepts to both engineers and C-level executives.
Demonstrated commercial mindset with a track record in quota-carrying or revenue-influenced positions.

Skills and Tools

DNS
CDN
Zero Trust
Network Security
Workers
Large Language Models (LLMs)
AI Agents

Salary and Benefits

Salary Range: $214,000.00 - $336,000.00

About the Company

Cloudflare operates a large global network powering millions of internet properties, ranging from individual bloggers to Fortune 500 companies. The organization protects and accelerates internet applications without requiring hardware or software installation, routing traffic through an intelligent global network. Recognized by Entrepreneur Magazine and Fast Company, Cloudflare values curiosity, iteration, and the use of AI to solve complex internet challenges.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application for this position.

Skills and tech stack

DNSCDNZero TrustNetwork SecurityWorkersLLMsAI AgentsPythonLLMRAGJavaScriptPrompt EngineeringDistributed Systems

Questions candidates ask

Where is this job located?

This position is available in San Francisco, California, with a hybrid work arrangement.

What is the salary range for the Senior Customer Engineer role?

The salary range is stated as $214,000.00 to $336,000.00.

Is this a quota-carrying position?

Yes, this is a quota-carrying technologist role tied directly to new business acquisition and ongoing account growth.

What kind of technologies will I work with?

You will work with infrastructure technologies such as DNS, CDN, Zero Trust, Network Security, Workers, and AI tooling including LLMs and AI agents.

Do I have to execute the actual implementation during onboarding?

No, you provide oversight to technical onboarding and implementation rather than executing the implementation directly.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site