About this role
Guiding enterprise clients through initial pre-sales technical validation, onboarding, and deployment architecture forms the core of daily operations for the Senior Customer Engineer. Operating within the go-to-market organization, this professional functions as a quota-carrying technologist who bridges technical strategy and business value across the entire customer lifecycle. AI-augmented workflows and intelligent automation handle administrative tasks like RFP responses and telemetry monitoring, freeing up time for high-value architectural design and cross-sell expansion.
Accountability spans new business acquisition, account growth, platform adoption, and technical health management alongside account executives. Candidates who thrive in this environment possess strong consultation abilities, deep enterprise networking or security knowledge, and a curiosity for leveraging artificial intelligence to solve complex infrastructure problems without relying on rigid roadmaps.
What you will do
- Partner with Account Executives to lead technical deep-dive discovery, map complex customer infrastructure, and define success criteria for Proof of Concepts.
- Provide oversight to technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth while identifying strategic cross-sell and up-sell opportunities.
- Act as a trusted technical advisor throughout the entire customer lifecycle, leading technical Quarterly Business Reviews for C-level executives.
- Leverage AI agents and large language models to automate routine tasks such as RFP responses, sandbox provisioning, and basic telemetry monitoring.
- Partner with the Enablement Team to design, build, and govern technical resources, Standard Operating Procedures, and architectural best practices.
What you need
- Bring 7 or more years of experience in a customer-facing technical role such as Solutions Engineering, Sales Engineering, or Professional Services.
- Demonstrate an architectural mindset with the ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Possess a proven track record of operating in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics and enterprise sales cycles.
- Exhibit exceptional presentation and stakeholder management skills to bridge technical implementation details with C-suite business strategy.
- Show technical depth in at least four specified domains including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.
Skills and tech stack
Questions candidates ask
Where is the role located?
The job location is in Singapore, though the posting also references a hybrid arrangement.
What is the primary focus of the daily work?
The Senior Customer Engineer drives technical go-to-market strategy by guiding enterprise clients from pre-sales technical validation through onboarding and full lifecycle expansion.
What kind of technical background is required?
Candidates need seven or more years of experience in a customer-facing technical role and must demonstrate depth in at least four areas such as internet fundamentals, security, performance, AI proficiency, scripting languages, or developer platform fluency.
How does AI play a part in this position?
Professionals leverage AI agents, large language models, and internal platforms to automate routine tasks like RFP responses and sandbox provisioning, allowing more focus on strategic customer advisory.