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Senior Product Manager, Ongoing Monitoring

TideIndia, HyderabadOne Platform
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Salary
Not listed
Job type
Full-time
Posted
21 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Product Manager, Ongoing Monitoring role at Tide in Hyderabad is an opportunity to lead the product strategy and roadmap for acquiring fraud and risk monitoring. This position suits an experienced product professional with a strong background in merchant acquiring risk, fraud reduction, and transaction monitoring within a fast-moving fintech or payment environment.

Key Responsibilities

Own and independently define the product strategy, vision, and roadmap for acquiring fraud and risk monitoring within the Ongoing Monitoring unit.
Build scalable monitoring capabilities across card-present and card-not-present acquiring journeys to protect the business from avoidable losses.
Collaborate closely with engineering and data science teams to deliver real-time rules, risk signals, machine learning models, and decision-making workflows.
Utilize data to identify emerging fraud patterns, merchant behaviors, loss drivers, and control gaps while maintaining a smooth experience for genuine members.
Establish and monitor critical performance metrics including fraud loss rates, chargeback rates, scheme exposure, false positive rates, and operational efficiency.
Build product capabilities that improve chargeback prevention, monitoring, handling, and recovery outcomes while optimizing case management workflows.
Identify and implement opportunities for Agentic AI and automation to enhance the speed, consistency, and quality of acquiring risk reviews.

Requirements

Bring 4+ years of strong product management experience, specifically with direct exposure to acquiring risk, merchant risk, payment fraud, transaction monitoring, or chargeback management.
Professional background working in an acquiring bank, payment service provider (PSP), payments company, fintech, or a large merchant with an established acquiring risk function.
Proven track record of actively reducing acquiring fraud, chargeback losses, or merchant risk exposure.
Solid understanding of card-present and card-not-present acquiring journeys across online, remote, and in-person payments.
Practical experience working alongside engineering, data science, risk, operations, finance, and commercial teams.
Confident utilization of data to identify loss drivers, prioritize interventions, and measure control effectiveness.

Nice to Have

Familiarity with Visa, Mastercard, or other card scheme monitoring programs.
Direct experience with chargeback prevention, representment, recovery workflows, or negative balance management.
Prior experience building AI or Agentic AI capabilities tailored for fraud operations, risk reviews, case handling, or operational decision support.
Experience working across multiple markets or managing global acquiring products.
Background in SME banking, fintech, payments, or broader financial services.

Skills and Tools

Real-time rules engines and fraud monitoring systems
Machine learning models and risk decisioning workflows
Case management tools and risk operations software
Data-driven product prioritisation and experiment running
Chargeback prevention and recovery frameworks
Agentic AI and automation integration

Salary and Benefits

Competitive salary and share options
Generous annual leave on top of bank holidays
Paid parental leave including maternity, paternity, and adoption support
Extended unpaid and paid sabbatical options after milestone years
Private family health insurance with additional OPD coverage and top-up options
Comprehensive accidental and life insurance protection
Mental wellbeing support including therapy sessions, courses, and workshops
Paid annual days for volunteering and personal development
Annual learning and development budget for books, courses, and coaching
Work Outside the Office (WOO) policy allowing work from abroad for up to 90 days annually
Home office setup contribution and laptop ownership scheme
Office perks including snacks, coffee, tea, and lunch depending on location

About the Company

Tide helps small and medium-sized enterprises (SMEs) save time and money by offering business accounts, banking services, and connected administrative solutions ranging from invoicing to accounting. Supporting over two million members globally across the UK, India, Germany, and France, Tide uses advanced technology and quick onboarding to serve its mission. Tide has raised over $300 million in funding, employs over 2,800 Tideans globally, and maintains technology centers in locations including Hyderabad, Sofia, Serbia, Romania, and Lithuania. The company has earned recognition with a Great Place to Work certification three years in a row and ranks among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026.

How to Apply

Please submit your application exclusively through the official Tide careers page.

Questions candidates ask

What is the primary focus of the Senior Product Manager, Ongoing Monitoring role?

The role focuses on owning the roadmap for Tide’s acquiring transaction risk monitoring capabilities, building real-time solutions using rules engines, machine learning models, and Agentic AI to reduce fraud and chargeback losses.

How many years of experience are required for this position?

Candidates must have 4+ years of product management experience, specifically with direct exposure to acquiring risk, merchant risk, payment fraud, or chargeback management.

Where is this job located?

This position is based in Hyderabad, India.

What kind of professional background is expected?

Applicants should have worked in an acquiring bank, payment service provider (PSP), payments company, fintech, or a large merchant with an established acquiring risk function.

What benefits does Tide offer to employees?

Tide offers competitive compensation with share options, private family health insurance, life and accidental cover, parental leave, a learning and development budget, mental wellbeing support, sabbaticals, and a Work Outside the Office policy.

How should I apply for this position?

Applications must be submitted exclusively through the official Tide careers page.

Ready to apply?

The application is on the official Tide careers page.

Apply on company site