Senior Partner Agent Architect (UK)
About this role
Parloa is building agentic AI that global enterprises trust to handle high-stakes customer conversations and complex support interactions at scale. Enterprise customer-facing teams guide strategic partners and clients through the discovery, end-to-end architecture, and integration of AI agents into complex corporate environments.
Daily responsibilities involve designing multi-system data flows, shaping conversational architecture through prompt engineering, and acting as a trusted advisor to technical and business stakeholders. Ideal candidates bring a consultative mindset, robust integration expertise, and the ability to solve intricate technical challenges while enabling partners to deliver scalable solutions independently.
What you will do
- Scope and design end-to-end AI agent deployments across complex enterprise environments.
- Define integration patterns with CRMs, ERPs, ticketing platforms, and contact center technologies using REST APIs and webhooks.
- Lead technical discovery workshops, architecture reviews, and solution design sessions with partners and customers.
- Translate customer workflows into structured conversational components, prompts, and reliable AI agent behaviors.
- Collaborate with forward-deployed engineers and product teams to resolve delivery blockers and custom integration scenarios.
- Review partner-created solution designs and establish reusable architecture patterns and technical standards.
What you need
- Four or more years of experience in enterprise customer-facing technical roles such as solution architecture or technical consulting.
- Demonstrated experience working with strategic partners, systems integrators, or partner-led delivery models.
- Proficiency in REST APIs, JSON or XML payloads, API testing tools like Postman, and authentication methods including OAuth.
- Strong understanding of large language models, prompt engineering, conversational architecture, and enterprise AI workflows.
- Ability to evaluate technical feasibility, integration reliability, scalability, security, and delivery risk.
- Excellent written and spoken English communication skills for collaborating across technical and non-technical audiences.
Nice to have
- Experience enabling systems integrators or technical delivery partners
- Exposure to contact center, telephony, or enterprise CX technologies
- Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite
- Familiarity with embeddings, tool calling, retrieval, or agent orchestration
- Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes
Skills and tech stack
Questions candidates ask
What is the work location policy for this role?
This position is based out of the London office with options to work remotely in the UK.
What does the hiring process look like?
The recruitment process consists of a talent acquisition screen, a hiring manager interview, technical and expert interviews, and a bar raiser round.
What technologies and tools will I work with?
You will work with enterprise SaaS platforms, REST APIs, JSON or XML payloads, Postman, authentication patterns, LLMs, and integration tools.
Who will I collaborate with on a regular basis?
You will work closely with strategic partners, enterprise customers, partner success managers, technical program managers, forward-deployed engineers, and solution engineers.