Lead Solutions Engineer - US
About this role
Professionals who think in solutions, communicate with clarity, and enjoy owning the technical sales process for enterprise platforms will thrive in this environment. Parloa builds agentic AI designed to transform customer support into meaningful exchanges for global brands like Booking.com, Allianz, and TUI. Operating remotely in the USA, the Lead Solutions Engineer drives revenue by leading the technical sales cycle, creating tailored demos, designing scalable architectures, and guiding enterprise prospects through evaluations.
This role exists to bridge the gap between complex enterprise requirements and the company's conversational AI platform, ensuring security, compliance, and seamless system integrations. Candidates should possess a strong background in solutions engineering, enterprise technology stacks, and telephony, along with a working understanding of generative AI and LLMs.
What you will do
- Co-own accounts and sales campaigns with assigned sellers to advance enterprise prospects through the evaluation and commitment stages.
- Build tailored demos and conversational AI experiences across voice and chat to demonstrate technical feasibility.
- Design scalable, robust architectures while addressing data security and compliance requirements for enterprise IT teams.
- Channel customer feedback back into product roadmap discussions with Product Management, Customer Success, and Sales Enablement.
- Improve internal processes, documentation, and ways of working across the Solutions Engineering team.
- Represent the company at client on-sites, external events, and company gatherings requiring 20% to 30% travel.
What you need
- Bring seven to ten or more years of experience as a Solutions Engineer, ideally at a SaaS vendor.
- Demonstrate a strong grasp of enterprise sales processes and frameworks such as MEDDPICC.
- Possess deep experience in contact center technologies including CCaaS, UCaaS, VoIP, and telephony design for voice and chat.
- Showcase deep knowledge of enterprise technology stacks on Azure, AWS, and GCP along with hands-on API integration experience.
- Maintain a working understanding of Generative AI and LLMs with competency in prompt engineering and design.
- Act as a confident presenter capable of leading with credibility in front of technical and executive audiences.
Nice to have
- Experience with Channel, ISV, or GSI partners
- Experience working in a fast-paced startup
Benefits
- On-Target Earnings consisting of a base salary and performance-based variable component
- Equity package
Skills and tech stack
Questions candidates ask
What is the remote policy and travel requirement for this role?
The position is based remotely in the USA. Additionally, the role requires 20% to 30% travel for client on-sites, external events, and company gatherings.
What is the compensation structure for the Lead Solutions Engineer?
Compensation for this role is structured as On-Target Earnings, which includes a base salary, a performance-based variable component, and an equity package. The salary range is between $219,000 and $250,000 USD.
What does the hiring process look like?
The recruiting process starts with Talent Acquisition, followed by a conversation with the Hiring Manager. Candidates then complete technical interviews before reaching the final Bar Raiser stage.
What technical background is expected for this position?
Candidates need deep experience in contact center technologies, VoIP, telephony, and enterprise technology stacks like Azure, AWS, and GCP. A working understanding of Generative AI, LLMs, and API integration is also required.