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Senior Manager, Customer Engineering UKI

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
3 Apr 2026
Status
Open · checked 7d ago

About this role

The Senior Manager, Customer Engineering at Cloudflare is a hybrid leadership position based in the UKI region that oversees a team of quota-carrying technologists managing the complete customer technical journey. This player-coach role is ideally suited for an experienced technical leader who thrives on building high-performing teams, accelerating customer adoption, and leveraging AI-driven productivity tools.

Role Overview

Operating within the GTM organization, this position requires leading, recruiting, and mentoring a dynamic team of Customer Engineers. The individual acts as a vital bridge between commercial goals and technical execution, ensuring that customers experience seamless onboarding, long-term retention, and successful account expansion. Balancing daily operational oversight with direct field engagement, the leader works alongside sales and regional leadership to drive measurable business outcomes.

Key Responsibilities

Build, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
Manage the team's opportunity pipeline, forecast new business and expansion outcomes weekly, and maintain revenue accuracy.
Drive accountability for new business acquisition, consumption targets, adoption, and retention.
Accompany engineers on critical customer calls, QBRs, discovery sessions, and Proof of Concept reviews to provide real-time architectural and commercial coaching.
Champion the integration of AI agents, LLMs, and automation tools to minimize administrative toil and scale technical advisory impact.
Collaborate cross-functionally with Product, Engineering, Support, Marketing, and regional leadership to advocate for customer and team needs.

Requirements

Minimum of 5 years of proven experience leading quota-carrying, customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
Strong track record of hiring, developing, and retaining top technical talent.
Prior quota-carrying Solutions Engineering, Customer Engineering, or Sales Engineering field experience.
Architectural mindset capable of white-boarding, designing, and articulating complex enterprise network and security architectures.
Demonstrated success owning and forecasting a revenue number in enterprise B2B SaaS or infrastructure settings.
Technical fluency in at least two or three areas: Internet fundamentals (DNS, HTTP/S, TCP/IP, SSL/TLS), Security (WAF, Bot Management, Zero Trust, SASE), Performance (caching, latency, content delivery), or Platform and Cloud fluency.
Familiarity with AI-augmented workflows, LLMs, and automation strategies.
Exceptional written and verbal communication skills with the capacity to influence C-level executives.

Nice to Have

Prior experience working with Cloudflare's product portfolio or familiarity with CDN, security edge, Zero Trust, developer platforms, or AI workloads.
Experience managing other managers or globally distributed teams across multiple time zones.
Track record of improving operational cadence and forecasting discipline within fast-growing technical sales organizations.
Understanding of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
Background coming from hyperscalers, digital natives, distributed systems environments, or startups.
Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Skills and Tools

AI-augmented workflows and Large Language Models (LLMs)
Enterprise sales cycles and SaaS metrics (ACV, renewals, expansion motions)
Network and security architecture design (DNS, TCP/IP, Zero Trust, WAF, SASE)
Pipeline management and revenue forecasting tools
Team coaching and executive communication

Salary and Benefits

This position features a competitive base salary paired with a variable compensation structure tied directly to team performance against new business acquisition, expansion, adoption, and retention targets.

About the Company

Cloudflare is on a mission to help build a better Internet by operating one of the world's largest networks that powers millions of websites and online properties. Recognized for its innovative culture, the company provides robust security, performance, and reliability solutions without requiring additional hardware or software. Beyond commercial success, Cloudflare champions initiatives like Project Galileo, the Athenian Project, and the privacy-centric public DNS resolver 1.1.1.1 to protect journalism, public election sites, and individual internet users worldwide.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application and learn more about the interview process.

Questions candidates ask

What is the primary focus of the Senior Manager, Customer Engineering role?

The role focuses on leading, coaching, and enabling a team of Customer Engineers who own the full customer technical journey from initial discovery through long-term adoption, retention, and expansion.

Is this a remote position?

No, the position is offered as a hybrid role with potential travel requirements ranging between 25% and 50% for customer meetings, offsites, and industry events.

What level of experience is required?

Candidates must have at least 5 years of proven experience leading quota-carrying, customer-facing technical teams in a SaaS, cloud, or infrastructure environment.

What technical background is necessary?

Candidates must demonstrate fluency in at least two or three specific areas, including Internet fundamentals, security concepts, performance optimization, or platform and cloud fluency.

How is compensation structured for this role?

The compensation package includes a competitive base salary combined with a variable component tied directly to team performance metrics such as new business acquisition, expansion, adoption, and retention.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site