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Senior Manager, Customer Engineering, India

CloudflareRemote IndiaSolution Engineering
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
29 Jun 2026
Status
Open · checked 7d ago

About this role

Cloudflare is seeking a Senior Manager, Customer Engineering to lead its technical customer-facing organization in Remote India. This role is ideal for an experienced commercial technical leader who wants to coach technologists, shape regional strategy, and drive business growth.

Role Overview

Cloudflare is looking for a Senior Manager, Customer Engineering for a remote position based in India. Reporting directly into APAC Customer Engineering leadership, this hybrid role blends people leadership with commercial technical direction. The chosen candidate will build and develop a high-performing, AI-augmented go-to-market team focused on driving new business, customer retention, adoption, and expansion across enterprise and strategic accounts.

Key Responsibilities

Lead and mentor the India Customer Engineering team across strategic and enterprise accounts, balancing workloads and supporting onboarding.
Act as a player-coach by maintaining individual technical contributions while guiding team members on complex customer architectures, escalations, and solution designs.
Own regional technical strategy encompassing discovery, demos, architecture design, proofs of concept (PoCs), onboarding, QBRs, renewals, and expansions.
Partner closely with Account Executives to drive technical validation and secure new business.
Establish operating cadences for pipeline inspection, technical deal support, adoption reviews, and expansion planning.
Build succession plans, manage performance, conduct regular one-on-ones, and hire top engineering talent.
Facilitate cross-functional coordination with Sales, Product, Engineering, and Customer Support to resolve issues efficiently.
Surface regional product gaps, competitive insights, and customer feedback to engineering teams.
Represent Cloudflare during executive customer meetings, regional events, and partner discussions.

Requirements

Demonstrated experience in customer-facing technical functions like Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
Proven people leadership experience, including second-line leadership, coaching, hiring, and performance management.
Background working directly with enterprise customers in India or the broader APAC region.
Strong technical depth spanning security, networking, cloud infrastructure, developer platforms, and enterprise architecture.
Commercial mindset backed by experience in quota-carrying or revenue-aligned business motions.
Executive presence capable of bridging complex technical concepts with measurable business outcomes.
Comfort operating in a fast-moving, AI-enabled business model.

Nice to Have

Experience working with hyperscaler ecosystems or cybersecurity vendors.
Hands-on familiarity with Cloudflare developer tools, specifically Workers AI and AI Gateway.
Applied artificial intelligence experience such as prompt engineering, large language model (LLM) orchestration, or retrieval-augmented generation (RAG).
Coding or scripting fluency in Python, JavaScript, or related programming languages.
Professional certifications including AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.

Skills and Tools

Python
JavaScript
AWS, Azure, and GCP cloud environments
LLM and RAG AI technologies
Enterprise architecture and security frameworks

About the Company

Cloudflare operates a massive global network designed to protect and accelerate internet applications without requiring extra hardware, software changes, or code modifications. Recognized on Entrepreneur Magazine’s Top Company Cultures list and Fast Company’s World’s Most Innovative Companies, the organization values curiosity over bureaucracy. Cloudflare is deeply committed to keeping the internet free and open through initiatives like Project Galileo, the Athenian Project, and the privacy-focused 1.1.1.1 public DNS resolver. The company is an equal opportunity employer dedicated to diversity, inclusiveness, and reasonable accommodations for qualified individuals.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit their application for this remote position.

Skills and tech stack

PythonAWSGCPAzureJavaScriptLLMRAG

Questions candidates ask

Where is this position located?

This position is remote based in India, though candidates progressing to the final offer stage may be asked to attend an in-person meeting at a Cloudflare office or hub.

Who does this role report to?

This role reports directly into the APAC Customer Engineering leadership team.

What type of leadership experience is required?

The role requires demonstrated people leadership experience, which includes second-line leadership, hiring, coaching, and performance management.

What technical skills are nice to have for this role?

Preferred technical skills include experience with AWS, Azure, GCP, Python, JavaScript, LLMs, RAG, and Cloudflare developer stack tools like Workers AI and AI Gateway.

How can I apply for this job?

You can apply by visiting the official Cloudflare careers page.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site