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Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

Aircall.io, Inc.Madrid Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Forward Deployed Engineer for Key Accounts acts as the embedded technical owner for a curated portfolio of Aircall's highest-value global customers based out of the Madrid office. This hybrid position bridges technical consulting, project leadership, and AI adoption strategy to ensure long-term platform expansion and measurable automation impact. It suits an experienced technical professional with strong client-facing expertise who thrives on guiding strategic enterprise accounts through complex AI transformations.

Key Responsibilities

Own a sustained, embedded relationship with each account in the assigned portfolio as the primary technical authority on agentic AI.
Partner directly with Key Account Managers to build and drive a joint account plan, aligning commercial goals with technical execution and expansion pipelines.
Land initial high-impact automation use cases quickly, then systematically expand the deployment footprint across different teams and workflows.
Run evergreen use-case discovery cadences to continuously surface, qualify, and prioritize new automation opportunities.
Serve as a trusted advisor on agentic strategy by mapping customer AI roadmaps 6 to 12 months ahead of current deployments.
Lead discovery and solution design sessions with enterprise stakeholders to define architecture, business processes, and automation parameters.
Design, build, and deploy integrations using low-code platforms, CRM automation tools, and API connectors.
Configure and optimize AI Agents by defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments by defining timelines, aligning internal teams, and ensuring accountability.
Collaborate with Engineering and Product teams to validate technical feasibility, resolve blockers, and share valuable field insights.
Create scalable models, reference architectures, and reusable frameworks to accelerate future account engagements.
Contribute to internal enablement, documentation, and the mentoring of fellow team members.

Requirements

Minimum of 6 years of professional experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
Demonstrated success owning long-term customer relationships as a technical authority while communicating effectively with senior executive stakeholders.
Proven experience running account-based motions alongside sales or account management functions for enterprise clients.
Strong technical command of APIs, webhooks, and data structures including JSON, REST, and GraphQL.
Practical proficiency in scripting languages such as JavaScript or Python to build, customize, and debug integrations.
Hands-on experience working with low-code orchestration tools and CRM automation software.
Practical understanding of AI workflow configuration, prompt engineering, and monitoring systems.
Excellent communication skills with the ability to translate fluently between technical and business audiences.

Nice to Have

Prior background in telephony, voice, or contact centre systems including SIP, WebRTC, call routing, and containment metrics.
Familiarity with business intelligence and data analytics tools such as Looker, BigQuery, and Snowflake.

Skills and Tools

Python
JavaScript
Snowflake
REST and GraphQL APIs
Low-code orchestration platforms like Zapier, Make, n8n, and Workato
CRM automation tools like HubSpot Workflows and Salesforce Flow
AI workflow configuration and prompt engineering

About the Company

Aircall operates a global, AI-powered customer communications platform utilized by over 22,000 companies to drive revenue, accelerate issue resolution, and scale support teams. Headquartered in Paris with a North American headquarters in Seattle, the company maintains a vibrant presence in international hubs including Madrid, London, Berlin, and San Francisco. Aircall values customer obsession, data-driven execution, continuous learning, and thoughtful speed in a collaborative, fast-moving environment.

How to Apply

Interested candidates should submit their application directly on the official Aircall careers page.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

Where is this job located?

This role is based out of Aircall's Madrid office.

Is this a traditional software engineering position?

No, this is a hybrid, revenue-driving role spanning solutions engineering, consulting, professional services, and product ownership rather than full-time software development.

How many years of experience are required?

Candidates must have 6+ years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.

What technical skills are needed for this role?

Required technical skills include working with APIs, webhooks, data structures like JSON and REST, scripting in Python or JavaScript, and utilizing low-code orchestration tools and CRM automation platforms.

What are some preferred background qualifications?

Nice-to-have experiences include working with telephony or contact centre systems, as well as familiarity with analytics and business intelligence tools like Snowflake, Looker, and BigQuery.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site