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Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

Aircall.io, Inc.Berlin Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Forward Deployed Engineer – Key Accounts at Aircall in Berlin Office is an embedded technical partner who drives agentic AI adoption across a portfolio of strategic global accounts. This role suits an experienced technical professional with a background in solutions engineering or technical consulting who excels at building long-term customer relationships and scaling automation workflows.

Key Responsibilities

Own sustained, embedded technical relationships with a portfolio of high-value global accounts as the primary authority on agentic AI.
Partner directly with Key Account Managers to build joint account plans, focusing on expansion pipelines and monthly recurring revenue.
Deploy initial high-value workflows quickly, instrument outcomes, and systematically expand the platform footprint use case by use case.
Conduct evergreen use-case discovery to continuously surface, qualify, and prioritize new automation opportunities across customer teams.
Serve as a trusted advisor on AI strategy, mapping customer roadmaps 6 to 12 months ahead.
Lead discovery and solution-design sessions to map business processes, identify automation potential, and define system architecture.
Design, build, and deploy integrations using low or no-code platforms, CRM automation tools, and API connectors.
Configure and optimize AI Agents by defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments, aligning timelines and stakeholders to deliver solutions on time.
Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field insights.
Create scalable models, templates, playbooks, and reference architectures to accelerate future customer engagements.
Mentor peers, run internal workshops, and document best practices to support team enablement and continuous learning.

Requirements

6+ years of professional experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
Strong background in owning long-term customer relationships and operating autonomously in front of senior executives.
Proven experience executing account-based motions alongside sales or account management teams for strategic accounts.
Strong command of APIs, webhooks, and data structures including JSON, REST, and GraphQL.
Proficiency in scripting languages such as JavaScript or Python for building, customizing, and debugging integrations.
Hands-on experience working with low-code orchestration tools and CRM automation software.
Practical understanding of AI workflow configuration, covering prompt engineering, evaluation, and monitoring.
Demonstrated ability to lead complex, cross-functional programs alongside Engineering, Product, and Customer Success.
Excellent communication and stakeholder management skills with the ability to translate between technical and business audiences.

Nice to Have

Experience working with telephony, voice, or contact center systems such as SIP, WebRTC, call routing, containment, and average handle time.
Familiarity with business intelligence and analytics tools like Looker, BigQuery, and Snowflake.

Skills and Tools

Python
JavaScript
Snowflake
APIs and Webhooks
JSON, REST, GraphQL
Low-code orchestration tools (Zapier, Make, n8n, Workato)
CRM automation (HubSpot Workflows, Salesforce Flow)
AI workflow configuration and prompt engineering

About the Company

Aircall is a unicorn, AI-powered customer communications platform utilized by over 22,000 companies globally to drive revenue, accelerate issue resolution, and scale customer-facing teams. The organization brings voice, SMS, WhatsApp, and AI together into a single workspace, driven by rapid AI innovation across multiple product lines. Headquartered in Paris with a North American headquarters in Seattle, Aircall maintains global teams across various international cities including Berlin, Madrid, London, San Francisco, New York City, Sydney, and Mexico City.

How to Apply

Interested candidates should visit the official Aircall careers page to submit an application for this position.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

Is this a software engineering role?

No, this is not a software engineering position. It is a hybrid, revenue-driving role spanning solutions engineering, consulting, professional services, and product ownership.

What experience is required for this position?

Candidates must have 6+ years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.

Where is the job located?

This position is based out of the Berlin Office and requires working on-site.

What technical skills are needed?

Required technical skills include a strong command of APIs, webhooks, and data structures, proficiency in JavaScript or Python scripting, and hands-on experience with low-code orchestration tools and CRM automation platforms.

What does a Forward Deployed Engineer do at Aircall?

They act as the embedded technical owner for strategic global accounts, driving agentic AI adoption, designing integration solutions, and building long-term automation roadmaps in partnership with Key Account Managers.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site