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Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

Aircall.io, Inc.San Francisco Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Forward Deployed Engineer – Key Accounts (AI Solutions) acts as the embedded technical partner for a curated portfolio of Aircall's strategic global accounts based in the San Francisco Office. This role drives agentic AI adoption use case by use case in close collaboration with Key Account Managers, guiding clients from their initial deployment to platform-wide expansion.

Key Responsibilities

Maintain a sustained, embedded relationship with each account as the go-to technical authority on agentic AI.
Partner directly with Key Account Managers to build joint account plans and drive the pipeline of expansion use cases.
Deploy initial high-value workflows quickly, instrument the outcomes, and systematically expand the footprint into new buying centers.
Run an evergreen use-case discovery cadence to continuously surface, qualify, and prioritize automation opportunities.
Serve as a trusted advisor on agentic strategy by mapping 6 to 12 month AI roadmaps for strategic clients.
Lead discovery and solution-design sessions with customer stakeholders to map business processes and define solution architectures.
Design, build, and deploy integrations using low-code platforms, CRM automation tools, and API connectors.
Configure and optimize AI Agents by defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments, ensuring projects finish on time and within scope.
Collaborate with Engineering and Product teams to validate technical feasibility, resolve blockers, and share field feedback.
Create scalable models, reference architectures, playbooks, and templates to accelerate future Key Account engagements.
Mentor peers, run internal workshops, and champion continuous learning and best practices across the team.
Drive expansion pipeline and MRR within the assigned portfolio alongside GTM leadership.

Requirements

Possess 6 or more years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
Background owning long-term customer relationships as a technical authority with senior VP or CxO stakeholders.
Experience running account-based motions alongside sales or account management for enterprise customers.
Strong command of APIs, webhooks, and data structures including JSON, REST, and GraphQL.
Proficiency in scripting languages such as JavaScript or Python to build, customize, and debug integrations.
Hands-on experience working with low-code orchestration tools and CRM automation software.
Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
Ability to lead complex, cross-functional programs with Engineering, Product, and Customer Success.
Excellent communication skills with the ability to translate between technical and business audiences.

Nice to Have

Experience working with MCP Servers.
Background in telephony, voice, or contact center systems such as SIP, WebRTC, call routing, containment, and AHT.
Familiarity with business intelligence and analytics tools like Looker, BigQuery, and Snowflake.

Skills and Tools

Python
JavaScript
Snowflake
APIs, REST, GraphQL, webhooks
Low-code orchestration tools including Zapier, Make, n8n, and Workato
CRM automation including HubSpot Workflows and Salesforce Flow

Salary and Benefits

Base salary range: $175,000 to $230,000 USD
Competitive salary package and benefits
Work-life balance and supportive environment
Fast-learning, entrepreneurial, and multi-cultural workplace spanning 45 plus nationalities

About the Company

Aircall is an AI-powered customer communications platform utilized by over 22,000 companies globally to drive revenue, resolve issues faster, and scale customer-facing teams. The platform brings voice, SMS, WhatsApp, and AI together into a single workspace through innovations like the AI Voice Agent, AI Assist, and AI Assist Pro. Headquartered in Paris with a North American headquarters in Seattle and global offices in cities including San Francisco, Aircall is a fast-growing, product-driven company backed by world-class investors.

How to Apply

Please submit your application directly on the official company careers page to be considered for this role.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

What is the salary range for this position?

The base salary range for the Senior Forward Deployed Engineer role is $175,000 to $230,000 USD.

Where is this job located?

This position is based out of the San Francisco Office and is not a remote role.

How many years of experience are required?

Candidates must have 6 or more years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.

Is this a software engineering position?

No, this is not a software engineering role. It is a hybrid, revenue-driving role spanning solutions engineering, consulting, professional services, and product ownership.

What technical skills are expected?

Candidates should have a strong command of APIs, webhooks, and data structures, proficiency in JavaScript and/or Python, and hands-on experience with low-code orchestration tools and CRM automation.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site