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Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

Aircall.io, Inc.New York Office12010 - Solution Engineering
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Salary
Not listed
Job type
Full-time
Posted
27 Aug 2026
Status
Open · checked 8d ago

About this role

Role Overview

The Senior Forward Deployed Engineer – Key Accounts role at Aircall in New York is an embedded technical position designed for professionals who want to own long-term AI adoption strategies for high-value global accounts. This hybrid, revenue-driving position suits someone with a strong technical and consulting background who excels at partnering with sales teams to expand agentic AI workflows. Working closely with strategic customers, the successful candidate ensures that automation solutions deliver measurable business value and seamless platform integration over time.

Key Responsibilities

Own a sustained, embedded relationship with each account in the assigned portfolio as the primary technical authority on agentic AI.
Partner directly with Key Account Managers to build and execute joint account plans and expansion pipelines.
Land initial high-impact automation use cases quickly, then systematically expand the footprint across different customer teams and buying centers.
Run evergreen use-case discovery cadences to continuously surface and prioritize new automation opportunities.
Serve as a trusted advisor, mapping out 6-12 month AI strategies to keep Aircall positioned as the platform of record.
Lead discovery and solution-design sessions with customer stakeholders to define solution architectures and business processes.
Design, build, and deploy integrations utilizing low and no-code orchestration platforms alongside CRM automation tools and API connectors.
Configure and optimize AI Agents by defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery within scope.
Collaborate with Engineering and Product teams to validate feasibility, resolve technical blockers, and shape the AI Agent roadmap.

Requirements

Bring six or more years of professional experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
Demonstrated client-facing expertise, including the ability to own long-term customer relationships and operate with autonomy in front of senior leadership.
Proven experience running account-based motions alongside sales or account management teams for strategic or enterprise customers.
Strong command of APIs, webhooks, and data structures such as JSON, REST, and GraphQL.
Practical proficiency in scripting languages like JavaScript or Python to build, customize, and debug integrations.
Hands-on experience working with low-code orchestration tools and CRM automation software.
Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
Excellent communication and stakeholder management skills with the ability to translate between technical and business audiences.

Nice to Have

Experience working within telephony, voice, or contact center systems including SIP, WebRTC, call routing, containment, and Average Handling Time.
Familiarity with business intelligence and analytics tools such as Looker, BigQuery, and Snowflake.

Skills and Tools

JavaScript and Python
APIs, webhooks, REST, GraphQL, and JSON
Low-code orchestration tools including Zapier, Make, n8n, and Workato
CRM automation such as HubSpot Workflows and Salesforce Flow
AI workflow configuration and prompt engineering
Optional: Snowflake, BigQuery, Looker, and telephony systems

Salary and Benefits

Base salary range spanning from $175,000 to $230,000 USD
Key moment to join a growing company with expanding career opportunities
Emphasis on work-life balance and employee well-being
Fast-learning, entrepreneurial, and strong team-oriented environment
Cosmopolitan and multicultural mindset with over 45 nationalities represented
Competitive salary package and comprehensive benefits

About the Company

Headquartered in Paris with North American headquarters in Seattle and a strong presence in New York City, Aircall operates a unicorn, AI-powered customer communications platform. The platform serves over 22,000 companies worldwide by bringing voice, SMS, WhatsApp, and AI together into a single workspace. The organization is ambitious, product-driven, and execution-focused, valuing ownership, continuous learning, and thoughtful speed across all global locations.

How to Apply

Interested candidates should submit their application directly on the official Aircall careers page.

Skills and tech stack

PythonJavaScriptSnowflake

Questions candidates ask

What is the primary focus of the Senior Forward Deployed Engineer role?

The role focuses on acting as the embedded technical owner for a portfolio of Aircall's highest-value global customers, driving agentic AI adoption and long-term integration strategies.

Is this a software engineering position?

No, this is a hybrid, revenue-driving role spanning solutions engineering, consulting, professional services, and product ownership rather than full-time software development.

What technical skills are required for this position?

Candidates need a strong command of APIs, webhooks, and data structures, proficiency in JavaScript or Python scripting, hands-on experience with low-code orchestration tools, and familiarity with AI workflow configuration.

Where is the job located?

This position is based out of Aircall's New York office.

What is the compensation range for this role?

The base salary range for the Senior Forward Deployed Engineer position is $175,000 to $230,000 USD.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site