About this role
Dust is seeking a Senior Customer Success Manager to join its team in Paris. This full-time role suits an experienced professional ready to guide major enterprise accounts through transformative artificial intelligence adoption journeys.
Role Overview
The Senior Customer Success Manager acts as a trusted strategic advisor, taking full ownership of the customer lifecycle from initial kickoff to long-term adoption and expansion. In this position, the candidate helps high-growth organizations rethink how work gets done using enterprise-grade artificial intelligence tools. Working within an office-first culture in Paris, the individual collaborates closely with cross-functional teams to shape the future of customer success in a GenAI-native environment.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
About the Company
Dust builds enterprise-grade AI assistants connected to internal company data, helping fast-moving organizations transform how work gets done. Backed by Sequoia and recognized among the Future 50, the company features a dedicated team of optimists hailing from prominent technology backgrounds. Dust values an in-person office culture in Paris, London, San Francisco, and New York to foster fast decisions, creative energy, and unexpected problem-solving conversations.
How to Apply
To apply for this position, please visit the official Dust careers page to submit your application.
Questions candidates ask
What is the location of the Senior Customer Success Manager role?
The role is based in Paris as part of the company's office-first culture, which also has locations in London, San Francisco, and New York.
How many years of experience are required for this position?
Candidates must have a minimum of 5 years of experience in customer success roles, preferably within the SaaS industry.
What languages are required for the job?
Excellent communication skills in both English and French are required to engage with a diverse range of stakeholders.
Who backs Dust?
Dust is backed by Sequoia.
Is remote work permitted?
Dust operates with an office-first culture to foster collaboration and fast decision-making, but extends trust to team members to work from home when it makes sense for their daily needs.