About this role
Role Overview
Dust is seeking a Customer Success Lead to join its team in New York as the company's first dedicated US post-sales leader. This role suits an experienced customer success professional who can act as a player-coach, personally managing strategic accounts while building out the US post-sales playbook and operating model for an AI-native company.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Dust provides an enterprise-grade collaborative interface with flexible model choices where humans and agents work together. Backed by Sequoia, Dust serves fast-moving companies like Datadog, 1Password, Cursor, Clay, Vanta, and Persona. The company maintains an office-first culture with locations in Paris, London, San Francisco, and New York, valuing in-person collaboration while trusting team members to manage their time effectively.
How to Apply
To apply for this position, please visit the official Dust careers page to submit your application.
Questions candidates ask
What is the salary for the Customer Success Lead role?
The competitive compensation for this role ranges from $260,000 to $340,000 OTE, along with a significant equity package.
Where is this position located?
This position is based in Dust's office in New York as part of the company's office-first culture.
What does the player-coach aspect of this role entail?
The Customer Success Lead will initially own a focused portfolio of strategic accounts personally while also building out the operating rhythms, playbooks, and team structure for the US market.
What benefits are included with this job?
Benefits include health insurance for you and your dependents, a new MacBook Pro or Linux machine setup, regular team events and offsites, opportunities to travel to Paris multiple times a year, and a workspace in SoHo, NYC.
Who backs Dust?
Dust is backed by Sequoia and features a team of optimists coming from backgrounds like Stripe, OpenAI, and Stanford.