About this role
Dust is seeking a Founding Customer Success Manager to join the team in London to help shape the future of enterprise AI adoption. This high-ownership role suits an experienced builder who thrives on establishing new functions and driving strategic client outcomes in a fast-paced environment.
Role Overview
Dust is hiring a Founding Customer Success Lead or Manager for the UK market to build a market and a function from the London headquarters. This role focuses on guiding strategic enterprise customers from initial experimentation to broad, measurable AI adoption across their entire organizations. The professional stepping into this position will own the complete customer lifecycle, spanning executive alignment, onboarding, value realization, renewals, and expansion. By establishing trusted advisor relationships with C-level and VP-level leaders, the successful candidate will help organizations navigate complex change management and turn AI strategies into tangible business results. As the first senior Customer Success leader based in London, this individual will define local operating rhythms, craft playbooks, and channel critical insights back into the broader Product, Sales, and Deployment teams.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
About the Company
Dust empowers AI operators at fast-moving companies to rewrite how work gets done through enterprise-grade governance, flexible model choice, and a collaborative interface for humans and AI agents. Serving prominent customers like Datadog, 1Password, Cursor, Clay, Vanta, and Persona, the company is backed by Sequoia and recognized among The Generalist's Future 50. Dust operates with an office-first culture in locations including Paris, London, San Francisco, and New York, believing that physical proximity unlocks creativity and fast problem-solving, while also offering trust and flexibility for remote work when needed.
How to Apply
Interested candidates should apply directly on the official Dust careers page.
Questions candidates ask
What is the primary focus of the Founding Customer Success Manager?
The primary focus is to build the Customer Success function for the UK market from the London headquarters, owning the full customer lifecycle and helping strategic enterprise clients achieve broad, measurable AI adoption.
What level of experience is required for this role?
Candidates must have 8+ years of experience in Customer Success, account management, consulting, solutions, or a related customer-facing role with a strong track record of managing and growing strategic enterprise accounts.
Is remote work allowed for this position?
Dust has an office-first culture based out of its London office (alongside Paris, San Francisco, and New York) because they value in-person collaboration, but they extend trust to team members to work from home when it makes sense for their daily tasks.
Do I need to be a software engineer to apply?
No, you do not need to be an engineer, but you should be fluent in AI concepts, curious about automation and language models, and able to engage confidently with technical teams and customers.
Are there language requirements other than English?
English communication skills in writing and executive settings are required. Proficiency in French is helpful because you will work closely with Paris-based teams, but it is not essential.