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Senior Customer Engineer, Vietnam

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
1 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Customer Engineer role at Cloudflare is a quota-carrying technical position focused on driving go-to-market strategy and managing the complete customer journey for enterprise clients in Vietnam. This position is ideal for an experienced technologist who excels at bridging technical infrastructure with commercial business value.

Key Responsibilities

Partner with Account Executives to lead technical deep-dive discovery sessions, map complex client infrastructure, and design bespoke Cloudflare architectures.
Define scoping, success criteria, and technical evaluation plans for Proof of Concepts and validations.
Deliver tailored technical presentations, architectural diagrams, and live demonstrations addressing performance, security, and reliability challenges.
Oversee technical onboarding and implementation by designing structured migration blueprints for DNS, Zero Trust rollouts, and WAF tuning.
Carry a variable quota tied directly to new business acquisition, account expansion, retention, and platform adoption.
Lead technical Quarterly Business Reviews with C-level executives to translate platform capabilities into return on investment.
Utilize AI agents, Large Language Models, and internal platforms to automate routine administrative tasks like security questionnaires and sandbox provisioning.
Collaborate with the Enablement Team to build and govern technical resources, Standard Operating Procedures, and architectural guides.

Requirements

Bring at least 7 years of professional experience in a customer-facing technical function such as Solutions Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Demonstrate strong architectural mindsets with the ability to white-board and design complex enterprise network and security systems.
Possess a strong commercial background operating in a quota-carrying or revenue-aligned environment with familiarity in SaaS metrics.
Exhibit exceptional communication skills capable of translating technical concepts into business outcomes for engineers and executives.
Show technical depth in at least four core areas including Internet fundamentals, internet security, internet performance, AI proficiency, coding or scripting, and developer platform fluency.
Hold an undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Be available to travel up to 20 to 50 percent of the time for customer meetings, conferences, and team events.

Nice to Have

Proven track record of creating and delivering technical enablement workshops, code samples, or documentation.
Applied knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory standards including PCI DSS, HIPAA, and SOC 2.
Professional background coming out of hyperscalers, digital natives, distributed systems environments, or startups.
Fluency in Vietnamese and the ability to frequently travel to Vietnam for direct client engagement.

Skills and Tools

Python
JavaScript
LLMs and RAG architectures
Terraform and Infrastructure-as-Code
RESTful and GraphQL APIs
DNS, CDN, Zero Trust, WAF, and Network Security protocols

About the Company

Cloudflare runs a massive global network that protects and accelerates millions of websites and internet properties without requiring hardware, software installations, or code changes. Recognized for its innovative culture, the company is dedicated to building a better internet through initiatives like Project Galileo, the Athenian Project, and the 1.1.1.1 privacy-centric public DNS resolver. Cloudflare operates as an equal opportunity employer committed to diversity and inclusion.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application for the Senior Customer Engineer, Vietnam position.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the primary focus of the Senior Customer Engineer?

The role acts as the core driver of technical go-to-market strategy, serving as a trusted technical advisor and managing the entire customer journey from pre-sales technical validation through onboarding and ongoing expansion.

How much experience is required for this position?

Candidates must have 7+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.

Does this role require travel?

Yes, the position may require travel up to 20 to 50 percent of the time to attend customer meetings, conferences, industry events, and in-person team collaborations, including frequent travel to Vietnam.

What kind of background or technical depth is expected?

Candidates should demonstrate depth in at least four technical areas, which include internet fundamentals, internet security, internet performance, AI proficiency, coding or scripting languages like Python or JavaScript, and developer platform fluency.

Is language fluency required for this role?

Fluency in Vietnamese is preferred, as the position requires frequent travel to Vietnam and direct engagement with Vietnamese-speaking clients.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site