About this role
Enterprise clients deploying cloud infrastructure frequently struggle with complex network migrations, security compliance, and fragmented architectures that stall time-to-value. This role exists to solve those technical bottlenecks by guiding organizations through pre-feasibility discovery, platform adoption, and continuous lifecycle expansion while utilizing modern tooling to eliminate administrative toil.
Operating within the go-to-market organization, the incoming technologist will partner with account teams to design bespoke network solutions involving DNS, CDN, Zero Trust, and edge security. Successful execution requires translating intricate infrastructure concepts into measurable business value for both hands-on engineers and C-suite executives, making the position ideal for a consultative engineer with strong commercial acumen and an AI-native curiosity for workflow automation.
What you will do
- Partner closely with Account Executives to lead technical deep-dive discovery and map complex customer infrastructure to tailored architectures.
- Define success criteria and technical evaluation plans for Proof of Concepts and validations.
- Oversee technical onboarding and implementation while serving as the primary engineering contact for enterprise clients.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth.
- Lead technical Quarterly Business Reviews to translate platform capabilities into return on investment for executive stakeholders.
- Leverage AI agents and large language models to automate routine tasks such as RFP responses and basic telemetry monitoring.
- Design structured migration and onboarding blueprints tailored to the specific environment of the customer.
What you need
- Demonstrate fluency in both English and Turkish, covering written and spoken communication.
- Possess professional experience in a customer-facing technical role like solutions engineering or technical account management.
- Exhibit an architectural mindset with the ability to design and articulate complex enterprise network and security configurations.
- Maintain a commercial background operating in a quota-carrying or revenue-aligned environment with understanding of SaaS metrics.
- Show technical depth in at least four core areas including internet fundamentals, security, performance, AI proficiency, coding, or developer platform fluency.
Skills and tech stack
Questions candidates ask
What is the location or remote policy for this role?
The available location for this position is Dubai, UAE, with a regional focus on Ankara, Turkey, operating under a hybrid setup.
What kind of quota or commercial accountability is involved?
This is a quota-carrying technologist role where you carry a variable quota tied directly to new business acquisition and ongoing account growth.
What technical domains are expected for this position?
Qualified candidates must demonstrate depth in at least four areas, which include internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.
How does AI fit into the daily workflow of a Customer Engineer?
Engineers leverage AI agents, large language models, and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.