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Senior Customer Engineer, Territory - Philadelphia, PA

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
17 Aug 2026
Status
Open · checked 7d ago

About this role

The Senior Customer Engineer, Territory position at Cloudflare is a quota-carrying technical go-to-market role based in Philadelphia, PA, designed for a builder who wants to own the entire customer lifecycle from discovery to long-term adoption and expansion. This role suits a hands-on technologist with a passion for AI-augmented workflows, web security, and enterprise architecture who thrives in a collaborative, fast-paced environment.

Role Overview

As a Senior Customer Engineer, Territory, you represent the core driver of Cloudflare's technical go-to-market strategy. Sitting within the Solution Engineering organization, you act as a trusted advisor and own the technical relationship throughout the entire customer journey rather than handing off accounts after an initial agreement. You utilize AI-augmented workflows to handle routine tasks, allowing you to focus on high-value architectural design, technical health, risk mitigation, and driving measurable business outcomes.

Key Responsibilities

Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare's security, networking, and developer platforms.
Lead technical onboarding and implementation, acting as the primary technical and executive point of contact to ensure rapid time-to-value.
Carry a variable quota tied directly to new business acquisition, ongoing account growth, retention, and strategic cross-sell or up-sell opportunities based on platform usage telemetry.
Lead technical Quarterly Business Reviews with C-level executives to translate platform capabilities into tangible return on investment.
Leverage AI agents and internal platforms to automate administrative tasks like RFP responses, security questionnaires, and sandbox provisioning.

Requirements

Background in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.
Broad technical expertise spanning web security, routing, DNS, DDoS mitigation, cloud infrastructure, enterprise architecture, and modern developer platforms including serverless and edge computing.
Proven track record in a quota-carrying or revenue-aligned commercial environment with an understanding of SaaS metrics and enterprise sales cycles.
Exceptional presentation and stakeholder management skills to bridge technical details with high-level C-suite business strategy.

Nice to Have

Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
Practical knowledge of prompt engineering, Large Language Model orchestration, or Retrieval-Augmented Generation architectures.
Proficiency in coding or scripting with Python, JavaScript, or similar languages to develop custom integration scripts, API connectors, and edge computing functions.

Skills and Tools

Python
JavaScript
LLM
RAG
Cloudflare Workers AI, AI Gateway, and Vectorize
Web Security and Networking (DNS, DDoS mitigation, routing)
Edge Computing and Serverless Platforms

Salary and Benefits

Competitive base salary and variable commission structure tied to full-lifecycle commercial targets and account expansion.
Eligibility to participate in Cloudflare's equity plan and Sales Compensation Plan incentive compensation.
Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, commuter spending, and fertility and family forming support.
Financial security benefits including short and long-term disability, life and accident insurance, a 401(k) retirement savings plan, and an employee stock participation plan.
Flexible paid time off covering vacation and sick leave, alongside robust parental, pregnancy health, medical, and bereavement leave programs.

About the Company

Cloudflare operates one of the world's largest intelligent global networks that protects and accelerates internet properties ranging from individual blogs to Fortune 500 companies without requiring additional hardware or software. Recognized for its top company culture and innovation, the company is on a mission to help build a better internet while maintaining a strong commitment to privacy, never storing client IP addresses, and supporting initiatives like Project Galileo and the Athenian Project.

How to Apply

To apply for this position, please visit the official Cloudflare careers page to submit your application details.

Skills and tech stack

PythonJavaScriptLLMRAG

Questions candidates ask

What is the primary function of the Senior Customer Engineer at Cloudflare?

The Senior Customer Engineer drives Cloudflare's technical go-to-market strategy by acting as a trusted advisor who owns the technical relationship from initial discovery through long-term adoption, account expansion, and technical health monitoring.

Is this a quota-carrying role?

Yes, this is a quota-carrying technologist position with commercial accountability tied directly to new business acquisition, ongoing account growth, platform adoption, and revenue retention.

What technical skills are considered a bonus for this role?

Bonus skills include experience with Cloudflare's AI stack (Workers AI, AI Gateway, Vectorize), applied AI knowledge like LLM orchestration and RAG architectures, and coding proficiency in Python or JavaScript.

Where is this position located?

The job description lists the available location for this role as Philadelphia, PA.

What benefits are included with employment at Cloudflare?

Cloudflare offers medical, dental, vision insurance, 401(k), employee stock participation, flexible paid time off, parental and medical leave programs, disability insurance, and mental health support.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site