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Senior Customer Engineer, Sub-Saharan Africa

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
16 Mar 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Customer Engineer, Sub-Saharan Africa position at Cloudflare is a hybrid technical go-to-market role based in Dubai, United Arab Emirates, with regional focus across Sub-Saharan Africa. This quota-carrying position suits a consultative technologist ready to guide enterprise clients through pre-sales validation, onboarding, and full lifecycle expansion.

Key Responsibilities

Partner with Account Executives to lead technical discoveries, map complex customer infrastructures, and define success criteria for Proof of Concepts.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges.
Oversee technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
Monitor customer health scores, telemetry, and integration bottlenecks to drive rapid time-to-value and mitigate deployment risks.
Carry a variable quota tied to new business acquisition, revenue retention, platform adoption, and account expansion.
Lead technical Quarterly Business Reviews to communicate return on investment and platform capabilities to C-level executives.
Utilize AI agents and Large Language Models to automate routine administrative duties, security questionnaires, and sandbox provisioning.
Collaborate with the enablement team to build standard operating procedures, architectural best practices, and technical guides.

Requirements

Professional fluency in written and spoken English.
Demonstrated background in a customer-facing technical function such as solutions engineering, professional services, or technical account management.
Capability to whiteboard, design, and articulate complex enterprise network and security architectures.
Proven track record operating in a quota-carrying or revenue-aligned commercial environment with knowledge of SaaS metrics.
Exceptional presentation and stakeholder management skills to bridge technical implementation with C-suite strategy.
Technical depth in at least four core areas including internet fundamentals, network security, internet performance, AI proficiency, coding or scripting languages, and developer platform fluency.

Nice to Have

Written and spoken fluency in French.
Experience creating technical enablement resources, workshops, documentation, or code samples.
Applied knowledge of Retrieval-Augmented Generation architectures, model-access controls, and LLM orchestration.
Familiarity with regulatory compliance frameworks such as PCI DSS, HIPAA, and SOC 2.
Professional background originating from hyperscalers, digital natives, distributed systems environments, or startups.
Undergraduate or graduate degree in computer science, engineering, or a related discipline.

Skills and Tools

Python
JavaScript
LLM
RAG
Terraform
Bash
Lua
Go
APIs and SDKs
DNS, CDN, Zero Trust, and WAF

About the Company

Cloudflare operates a large global network designed to power, protect, and accelerate millions of internet properties ranging from individual bloggers to Fortune 500 companies without requiring hardware or software changes. The organization values curiosity, AI-native problem-solving, and iteration to keep the internet moving forward. Through initiatives like Project Galileo and the Athenian Project, the company provides critical cybersecurity tools to vulnerable organizations and local government election websites at no cost.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application for this opportunity.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the primary location for this role?

The available location for this position is Dubai, United Arab Emirates, with a regional focus on Sub-Saharan Africa and a hybrid work model.

Does this role involve travel?

Yes, the position may require travel up to 20% to 50% of the time for customer meetings, conferences, industry events, and in-person team collaboration.

Is this a quota-carrying position?

Yes, this is a quota-carrying technologist role with variable compensation tied to new business acquisition, adoption milestones, and account expansion.

What technical language skills are helpful for applicants?

Fluency in English is required, and knowledge of French is considered a plus.

How does AI fit into the daily responsibilities?

Customer Engineers leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as security questionnaires, sandbox provisioning, and basic telemetry monitoring.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site