Senior Customer Engineer, Named - Vancouver, BC
About this role
Guiding enterprise clients from initial pre-sales technical validation through onboarding and deployment architecture, this role acts as the core driver of the technical go-to-market strategy. The team builds an intelligent global network powering millions of internet properties, relying on builders who see operational cracks and use modern tools to create solutions. Daily responsibilities involve partnering with Account Executives to lead technical deep-dive discovery, mapping complex customer infrastructure like DNS and Zero Trust, and leveraging AI-augmented workflows to eliminate administrative toil.
This position exists to bridge the gap between technical strategy and business value while carrying a variable quota tied to new business acquisition and account growth. Ideal candidates possess an AI-native curiosity, value curiosity over bureaucracy, and can articulate complex enterprise network and security architectures clearly to both hands-on engineers and C-level executives.
What you will do
- Partner closely with Account Executives to lead technical deep-dive discovery and map complex customer infrastructure to fit-for-purpose Cloudflare architectures.
- Define scope, success criteria, and technical evaluation plans for Proof of Concepts and technical validations.
- Deliver tailored technical presentations and architectural diagrams showing how Cloudflare solves performance and security challenges.
- Provide oversight to technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth.
- Leverage AI agents and large language models to automate routine tasks like RFP responses and sandbox provisioning.
What you need
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
- Demonstrated ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Excellent communication skills with the ability to translate technical concepts into business outcomes for various stakeholders.
- Proven track record of operating in a quota-carrying or revenue-aligned environment.
Skills and tech stack
Questions candidates ask
Where is this role located?
This position is available in Vancouver, BC.
What type of team will I be working in?
You will sit within the GTM organization and report to a Customer Engineering Leader.
What tools are used for workflow automation?
You will leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP responses and sandbox provisioning.