Senior Customer Engineer, Named - Toronto Canada
About this role
Builders who value curiosity over bureaucracy and see AI as a partner in solving tough problems will thrive in this environment. Cloudflare is on a mission to help build a better Internet by operating one of the world's largest networks that powers millions of websites and online properties. This role exists to serve as a trusted technical advisor and primary architect of the customer journey, bridging the gap between technical strategy and business value for enterprise clients. The person in this position will work directly within the go-to-market organization, operating as a quota-carrying technologist who leverages AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design.
Team members focus on technical validation, guiding customer adoption, ensuring commercial accountability, and orchestrating AI workflows. Day-to-day work involves leading technical deep-dive discovery, mapping complex customer infrastructure like DNS, CDN, and Zero Trust, designing structured migration blueprints, and leading technical quarterly business reviews. Ideal candidates possess an architectural mindset, strong consultative skills, and a proven track record in a customer-facing technical role.
What you will do
- Partner closely with Account Executives to lead technical deep-dive discovery and map complex customer infrastructure to fit-for-purpose Cloudflare architectures.
- Define scope, success criteria, and technical evaluation plans for Proof of Concepts and technical validations.
- Provide oversight to technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth.
- Lead technical Quarterly Business Reviews to translate platform capabilities into return on investment for C-level executives.
- Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP responses and basic telemetry monitoring.
- Partner with the Enablement Team to design, build, and govern technical resources and standard operating procedures.
What you need
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer.
- Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
- Proven track record of operating in a quota-carrying or revenue-aligned environment.
Skills and tech stack
Questions candidates ask
What is the location policy for this role?
This position is available in Toronto, Canada on a hybrid schedule.
What will I actually work on regarding AI?
You will leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP and Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
How does the team handle customer onboarding?
You will provide oversight to technical onboarding and implementation without executing the implementation directly, serving as the primary executive and engineering contact for the customer.