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Senior Customer Engineer, Named - Charlotte, NC

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
24 Jul 2026
Status
Open · checked 7d ago

About this role

The Senior Customer Engineer, Named at Cloudflare is a quota-carrying technical advisory role based in Charlotte, North Carolina, dedicated to driving customer acquisition, long-term platform adoption, and account expansion. This position suits an experienced technologist who excels at combining architectural design with commercial strategy to help enterprises optimize web security, networking, and developer platforms.

Role Overview

As a Senior Customer Engineer, you operate as the core driver of Cloudflare's technical go-to-market strategy. Unlike traditional technical roles where responsibilities end after the initial sale, you own the entire customer lifecycle from initial discovery and Proof of Concepts (PoCs) to long-term adoption, account expansion, and technical Quarterly Business Reviews (QBRs). Reporting to the Regional Customer Engineering Leader, you utilize AI-augmented workflows to eliminate administrative toil, allowing you to focus heavily on high-value architectural design and delivering measurable business outcomes for enterprise clients.

Key Responsibilities

Partner with Account Executives to lead technical discovery sessions, design bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare's portfolio.
Oversee technical onboarding and implementation while monitoring dynamic customer health scores and telemetry data to ensure rapid time-to-value.
Carry a variable quota tied to new business acquisition, revenue retention, platform adoption, and strategic cross-sell or up-sell opportunities.
Act as a trusted technical advisor, translating platform capabilities into clear return on investment for C-level executives during QBRs.
Leverage AI agents and internal platforms to automate routine tasks such as security questionnaire responses and sandbox provisioning.

Requirements

Previous experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.
Broad technical expertise covering web security, routing, DNS, DDoS mitigation, cloud infrastructure, enterprise architecture, and modern developer platforms.
Proven track record of operating in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics and enterprise sales cycles.
Exceptional presentation and stakeholder management abilities that bridge technical details and high-level C-suite business strategy.

Nice to Have

Hands-on experience with Cloudflare's developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
Practical knowledge of prompt engineering, Large Language Model (LLM) orchestration, and Retrieval-Augmented Generation (RAG) architectures.
Proficiency in coding or scripting languages such as Python and JavaScript to build custom integration scripts, API connectors, and edge computing functions.

Skills and Tools

Python
JavaScript
LLM (Large Language Models)
RAG (Retrieval-Augmented Generation)
Web Security and Networking (DNS, Routing, DDoS Mitigation)
Cloudflare AI Stack (Workers AI, AI Gateway, Vectorize)

Salary and Benefits

Competitive base salary combined with a variable commission structure tied to full-lifecycle commercial targets and the Sales Compensation Plan.
Eligibility to participate in Cloudflare's equity plan.
Comprehensive health and welfare benefits, including Medical/Rx, Dental, Vision, Flexible Spending Accounts, and Commuter Spending Accounts.
Family and financial support programs such as fertility and family forming benefits, an Employee Assistance Program, global travel medical insurance, short and long-term disability, life and accident insurance, 401(k) retirement savings, and an Employee Stock Participation Plan.
Flexible paid time off covering vacation and sick leave, alongside specialized leave programs including parental, pregnancy health, medical, and bereavement leave.

About the Company

Cloudflare operates one of the world's largest networks, protecting and accelerating millions of internet properties ranging from individual blogs to Fortune 500 companies without requiring hardware, software, or code changes. Recognized for its innovative culture and commitment to a better internet, the company also champions public initiatives like Project Galileo, the Athenian Project, and the privacy-focused 1.1.1.1 public DNS resolver.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application and learn more about the interview process.

Skills and tech stack

PythonJavaScriptLLMRAG

Questions candidates ask

What is the primary focus of the Senior Customer Engineer role?

The role focuses on driving Cloudflare's technical go-to-market strategy, acting as a trusted advisor who manages the technical relationship from initial discovery through long-term adoption, account expansion, and commercial quota attainment.

Where is this position located?

This position is available in Charlotte, North Carolina.

What kind of technical background is required?

Candidates need experience in customer-facing technical roles like Solutions Engineering or Sales Engineering, with broad expertise in web security, networking, cloud infrastructure, enterprise architecture, and modern developer platforms.

How does Cloudflare utilize AI in this engineering role?

Engineers act as AI-augmented professionals by leveraging AI agents and internal platforms to automate routine administrative tasks such as security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

What benefits are included with employment at Cloudflare in the United States?

Employees receive medical, dental, vision insurance, flexible spending accounts, 401(k) matching, an employee stock participation plan, disability and life insurance, flexible paid time off, and various family and parental leave programs.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site