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Senior Customer Engineer, Majors, Raleigh, NC

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
1 May 2026
Status
Open · checked 7d ago

About this role

The Senior Customer Engineer, Majors position at Cloudflare in Raleigh, North Carolina, is a quota-carrying technical advisory role designed for builders who want to shape enterprise customer journeys through AI-augmented workflows and advanced cloud infrastructure. This role suits an experienced technologist eager to combine pre-sales strategy, architecture design, and commercial account expansion without administrative roadblocks.

Role Overview

Operating within the Solution Engineering department, the Senior Customer Engineer acts as the core driver of the technical go-to-market strategy. This position bridges technical strategy with measurable business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. As a quota-carrying technologist, the individual utilizes AI-augmented workflows to eliminate administrative toil and focus entirely on high-value architectural design.

Key Responsibilities

Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure like DNS, CDN, Zero Trust, Network Security, and Workers to Cloudflare solutions.
Define and scope success criteria and technical evaluation plans for Proof of Concepts and technical validations while delivering tailored technical presentations and architectural diagrams.
Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer while designing structured migration blueprints.
Carry a variable quota tied directly to new business acquisition, account growth, deep platform adoption, revenue retention, and identifying strategic cross-sell or up-sell opportunities.
Act as a trusted technical advisor throughout the entire customer lifecycle, leading technical Quarterly Business Reviews to translate platform capabilities into return on investment for C-level executives.
Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring.
Partner with the Enablement Team to build and govern technical resources, defining Standard Operating Procedures and architectural best practices.

Requirements

Professional experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer.
Strong architectural mindset with the ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Outstanding consultative, advisory, presentation, and stakeholder management skills capable of bridging deep technical details and C-suite business strategy.
Proven track record of operating in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics and enterprise sales cycles.
Technical depth in at least four distinct areas including Internet fundamentals (OSI Model, BGP, TCP/UDP, DNS, HTTP/S, SSL/TLS), Security (WAF, Bot Management, Zero Trust, SASE), Performance (speed, latency, caching), AI Proficiency (prompt engineering, AI-assisted scripting), Coding or Scripting (Python, JavaScript, Bash, Lua, Go), and Developer Platform Fluency (RESTful/GraphQL APIs, Terraform, CI/CD).

Nice to Have

Track record of creating and delivering technical enablement resources such as workshops, code samples, or documentation.
Applied AI knowledge including LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Professional background originating from hyperscalers, digital natives, distributed systems environments, or startups.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Skills and Tools

Python
JavaScript
LLM (Large Language Models)
RAG (Retrieval-Augmented Generation)
Terraform
Network Security and Zero Trust Frameworks
RESTful and GraphQL APIs

Salary and Benefits

Competitive base salary combined with a variable compensation structure tied to commercial targets and account expansion.
Eligibility to participate in the company equity plan.
Comprehensive health and welfare benefits including Medical, Dental, Vision insurance, and Flexible Spending Accounts.
Family-forming benefits, on-demand mental health support, and Employee Assistance Program.
Financial security programs including Short and Long Term Disability, Life Insurance, 401(k) Retirement Savings Plan, and Employee Stock Participation Plan.
Flexible paid time off covering vacation, sick leave, and various leave programs including parental, medical, and bereavement leave.

About the Company

Cloudflare operates on a mission to help build a better Internet by running one of the world's largest networks that powers millions of websites and online properties. The company protects and accelerates internet applications without adding hardware, installing software, or changing code, routing traffic through an intelligent global network that continuously improves in performance and security. Recognized for its top company culture and innovation, Cloudflare values curiosity, iteration, and leveraging AI to solve tough technical challenges.

How to Apply

Interested candidates should review the full job description and submit an application directly on the official Cloudflare careers page.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the primary location for this role?

The available location specified for this position is Raleigh, North Carolina, with travel requirements ranging from 20% to 50% for customer meetings, conferences, and team collaboration.

Is this a quota-carrying position?

Yes, this is a quota-carrying technologist role where the individual carries a variable quota tied directly to new business acquisition, account growth, and ongoing revenue retention.

What technical skills or languages are mentioned in the requirements?

Qualified candidates should demonstrate technical depth in areas such as Python, JavaScript, Bash, Lua, or Go, along with proficiency in infrastructure-as-code tools like Terraform, APIs, and AI workflows.

What type of benefits does Cloudflare offer employees in the United States?

US employees receive medical, dental, and vision insurance, flexible spending accounts, 401(k) retirement savings, an employee stock participation plan, flexible paid time off, and various family and mental health support programs.

How should I apply for the Senior Customer Engineer position?

Candidates should apply directly on the official Cloudflare careers page.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site