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Senior Customer Engineer, Majors - Pittsburgh, PA

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
3 Sept 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Senior Customer Engineer, Majors position at Cloudflare is a quota-carrying technical role based in Pittsburgh, PA, dedicated to driving enterprise customer success and architecture design. This position suits a seasoned technologist who wants to own the entire technical relationship, from discovery to long-term adoption and account expansion, leveraging AI tools to streamline workflows.

Key Responsibilities

Partner with Account Executives to execute technical discovery, build custom architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare's portfolio.
Lead onboarding and implementation processes, serving as the primary executive and engineering contact while monitoring customer telemetry and health scores.
Carry a variable quota tied directly to revenue growth, account retention, cross-selling, and up-selling based on product usage data.
Lead technical Quarterly Business Reviews to translate platform capabilities into measurable business value for C-level executives.
Act as a trusted technical advisor throughout the entire customer lifecycle from initial deployment to maturity and renewal.
Leverage AI agents and internal platforms to automate routine administrative tasks like RFP responses and sandbox provisioning.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
Broad technical proficiency covering web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
Demonstrated success operating in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics and enterprise sales cycles.
Exceptional presentation and stakeholder management capabilities to bridge technical details with executive-level strategy.

Nice to Have

Hands-on experience building or deploying solutions using Cloudflare's developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
Applied knowledge in prompt engineering, Large Language Model orchestration, or Retrieval-Augmented Generation architectures.
Proficiency in programming languages such as Python or JavaScript for building custom integration scripts, API connectors, and edge computing functions.

Skills and Tools

Python
JavaScript
LLM (Large Language Models)
RAG (Retrieval-Augmented Generation)
Web security and networking (DNS, routing, DDoS mitigation)
Cloud infrastructure and enterprise architecture

Salary and Benefits

Competitive base salary with a variable commission structure tied to full-lifecycle commercial targets and incentive compensation under the Sales Compensation Plan.
Eligibility to participate in Cloudflare's equity plan.
Comprehensive health and welfare benefits including medical, prescription, dental, vision, flexible spending, commuter spending, and fertility or family-forming support.
Financial security programs such as short-term and long-term disability, life and accident insurance, a 401(k) retirement savings plan, and an employee stock participation plan.
Generous time off options including flexible paid time off for vacation and sick leave, alongside parental, pregnancy health, medical, and bereavement leave programs.

About the Company

Cloudflare runs a massive global network that accelerates and protects millions of internet properties ranging from individual bloggers to Fortune 500 companies without requiring hardware or software changes. Recognized for its top company cultures and innovation, Cloudflare maintains a strong social mission through initiatives like Project Galileo for civil society and journalism organizations, the Athenian Project for state and local government election websites, and the privacy-focused 1.1.1.1 public DNS resolver.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application for this role.

Skills and tech stack

PythonJavaScriptLLMRAG

Questions candidates ask

What is the primary focus of the Senior Customer Engineer role?

The role acts as a trusted technical advisor and quota-carrying technologist who owns the technical relationship with major enterprise customers from discovery through long-term adoption and account expansion.

Where is this position located?

This position is available in Pittsburgh, PA.

What skills are considered a bonus for this position?

Bonus skills include experience with Cloudflare's AI stack (Workers AI, AI Gateway, Vectorize), applied knowledge in LLMs, prompt engineering, RAG architectures, and coding proficiency in Python or JavaScript.

How does AI factor into the daily responsibilities?

Customer Engineers use AI-augmented workflows and AI agents to automate routine administrative tasks like RFP responses, security questionnaires, and sandbox provisioning, allowing more time for strategic customer advisory.

What benefits are provided with this employment?

Employees in the U.S. receive medical, dental, vision, disability and life insurance, 401(k) plans, employee stock participation, flexible PTO, parental leave, and various family-forming support programs.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site