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Senior Customer Engineer, Majors - NYC

CloudflareHybridSolution Engineering
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Salary
$234K - $292K USD
Job type
Full-time
Posted
4 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Customer Engineer, Majors - NYC role is a quota-carrying technical position at Cloudflare based in New York, US, operating in a hybrid work environment. This position suits an experienced technologist who wants to drive the complete customer lifecycle from pre-sales technical validation through onboarding and full expansion.

Key Responsibilities

Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure.
Define, scope, and plan success criteria for Proof of Concepts (PoCs) and technical evaluations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing specific security and performance challenges.
Provide oversight to technical onboarding, serving as the primary executive and engineering contact for the customer.
Design structured migration and onboarding blueprints tailored to the client environment, such as DNS migrations or Zero Trust rollouts.
Carry a variable quota tied directly to new business acquisition and ongoing account growth.
Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks like RFP responses and basic telemetry monitoring.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Proven track record of operating in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics.
Exceptional presentation and stakeholder management skills to bridge technical details and C-suite business strategy.
Depth in at least four specified technical areas including internet fundamentals, security, performance, AI proficiency, coding or scripting languages like Python and JavaScript, and developer platform fluency.

Nice to Have

Track record of creating and delivering technical enablement such as workshops, code samples, or documentation.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements including PCI DSS, HIPAA, and SOC 2.
Professional background coming out of hyperscalers, digital natives, distributed systems environments, or startups.

Skills and Tools

Python
JavaScript
LLM
RAG
Terraform
RESTful and GraphQL APIs
Zero Trust and SASE concepts
WAF and Bot Management

Salary and Benefits

Estimated annual salary ranging from $234,000 to $292,000 for New York City based hires.
Variable compensation structure tied to commercial targets, new business acquisition, and account expansion.
Eligibility to participate in Cloudflare's equity plan.
Comprehensive health and welfare benefits including medical, rx, dental, vision insurance, flexible spending accounts, and commuter spending accounts.
Fertility and family forming benefits, plus on-demand mental health support and an Employee Assistance Program.
Financial benefits including short and long term disability, life and accident insurance, a 401(k) retirement savings plan, and an employee stock participation plan.
Flexible paid time off covering vacation and sick leave, alongside parental, pregnancy health, medical, and bereavement leave programs.

About the Company

Cloudflare operates one of the world's largest networks that powers millions of websites and internet properties, ranging from individual bloggers to Fortune 500 companies. The company protects and accelerates any internet application online without adding hardware, installing software, or changing a line of code. Cloudflare has been recognized on Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit an application for this position.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the location and work arrangement for this role?

This position is located in New York, US, and operates as a hybrid role with expected travel up to 20% to 50%.

What is the salary range for the Senior Customer Engineer position in NYC?

The estimated annual salary for New York City based hires is $234,000 to $292,000, complemented by a variable compensation structure and equity plan eligibility.

What technical domains are required for this position?

Candidates must demonstrate depth in at least four technical areas, which include internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.

What benefits are provided by Cloudflare for US employees?

Cloudflare provides medical, dental, vision, flexible spending accounts, fertility and family benefits, mental health support, 401(k), employee stock participation, disability and life insurance, and flexible paid time off.

How does the Customer Engineer interact with clients throughout the sales cycle?

The Customer Engineer remains involved across the entire customer lifecycle, acting as a quota-carrying technologist guiding clients from initial pre-sales technical validation through onboarding, architecture design, and full expansion.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site