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Senior Customer Engineer, Majors - Detroit, MI

CloudflareDistributedSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
23 Jul 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Senior Customer Engineer, Majors position at Cloudflare is an exciting opportunity based in Detroit, MI, designed for tech professionals who want to shape the future of the internet. This role suits builders with an AI-native curiosity who excel at translating complex technical strategies into measurable business value for enterprise clients.

Key Responsibilities

Partner with Account Executives to lead technical deep-dive discovery, map enterprise infrastructure, and define success criteria for Proof of Concepts.
Deliver tailored technical presentations, architectural diagrams, and demonstrations to solve performance, security, and reliability challenges.
Oversee technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
Carry a variable quota tied directly to new business acquisition, ongoing account growth, and platform adoption.
Act as a trusted technical advisor throughout the entire customer lifecycle, leading technical Quarterly Business Reviews for C-level executives.
Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks like RFP responses and sandbox provisioning.
Collaborate with the enablement team to build and govern technical resources, Standard Operating Procedures, and architectural guides.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Excellent communication skills to translate technical concepts into business outcomes for engineers and executives alike.
Proven track record of operating in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics.
Technical depth in at least four specified areas, including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.

Nice to Have

Track record of creating and delivering technical enablement such as workshops, code samples, or documentation.
Experience with applied AI knowledge including LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements like PCI DSS, HIPAA, and SOC 2.
Background coming out of hyperscalers, digital natives, distributed systems environments, or startups.

Skills and Tools

Python
JavaScript
LLM
RAG
Terraform
Bash
Lua
Go
RESTful and GraphQL APIs

Salary and Benefits

Competitive base salary with a variable compensation structure tied to commercial targets.
Eligibility to participate in Cloudflare's equity plan.
Comprehensive health and welfare benefits including medical, dental, vision, and flexible spending accounts.
Fertility and family-forming benefits, plus on-demand mental health support and an Employee Assistance Program.
Financial benefits such as short and long-term disability, life insurance, a 401(k) retirement savings plan, and an employee stock participation plan.
Flexible paid time off covering vacation and sick leave, along with parental, medical, and bereavement leave programs.

About the Company

Cloudflare runs one of the world's largest networks that powers millions of internet properties, protecting and accelerating applications without adding hardware or changing code. Recognized on Entrepreneur Magazine's Top Company Cultures list and Fast Company's World's Most Innovative Companies, Cloudflare values curiosity over bureaucracy and champions iteration to build a better internet.

How to Apply

To apply for this position, please visit the official Cloudflare careers page and submit your application online.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

Where is this job located?

This position is available in Detroit, MI.

What department does the Customer Engineer sit within?

The Customer Engineer sits within the Go-To-Market organization under Solution Engineering and reports to a Customer Engineering Leader.

Does this role involve travel?

Yes, this role may require travel up to 20 to 50 percent to attend customer meetings, conferences, industry events, and in-person team collaboration.

What technical domains must candidates demonstrate depth in?

Candidates must demonstrate depth in at least four areas, which include internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.

What benefits are included with employment at Cloudflare in the United States?

Benefits include medical, dental, and vision insurance, flexible spending accounts, 401(k) savings plan, employee stock participation, flexible paid time off, and various leave programs.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site