Senior Customer Engineer, Majors - Bentoville, AR
About this role
Cloudflare runs one of the world's largest networks that powers millions of websites and internet properties while protecting and accelerating them without adding hardware. The engineering and go-to-market teams build intelligent global network infrastructure that routes web traffic, improves performance, and decreases spam and cyber attacks. As a Senior Customer Engineer for Majors, this person will act as a trusted technical advisor and primary architect of the customer journey, guiding enterprise clients from pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.
The role exists to drive the technical go-to-market strategy by combining deep architectural expertise with quota-carrying commercial accountability. The ideal candidate values curiosity over bureaucracy, possesses AI-native curiosity to solve problems using the latest tools, and thrives in a culture of iteration where AI is used as a partner to ship faster and eliminate administrative toil. Someone who enjoys bridging technical strategy with business value and working directly with enterprise clients will excel in this position.
What you will do
- Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure.
- Define scope, success criteria, and technical evaluation plans for Proof of Concepts and Technical Validations.
- Deliver tailored technical presentations, architectural diagrams, and demonstrations that address specific performance, security, and reliability challenges.
- Provide oversight to technical onboarding and implementation while serving as the primary executive and engineering contact for the customer.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth.
- Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP responses and sandbox provisioning.
What you need
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
- Demonstrated ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
- Proven track record of operating in a quota-carrying or revenue-aligned environment.
Skills and tech stack
Questions candidates ask
What is the location policy for this role?
The available location for this position is Bentiville, AR, with the location listed as distributed.
What tools and AI technologies are used in the workflow?
Team members leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP and Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
What are the core duties regarding customer management?
You will guide enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion while carrying a variable quota tied to new business acquisition or account growth.