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Senior Customer Engineer - Madrid based

CloudflareHybridSolution Engineering
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Salary
€90K - €124K EUR
Job type
Full-time
Posted
30 Jul 2026
Status
Open · checked 7d ago

About this role

The Senior Customer Engineer position at Cloudflare in Madrid is a hybrid role tailored for an experienced technologist who wants to drive technical go-to-market strategies and guide enterprise clients throughout their lifecycle. This opportunity suits a builder with a strong consultative mindset and AI curiosity who thrives on solving complex network and security challenges.

Role Overview

As a core driver of Cloudflare's technical go-to-market strategy, the Customer Engineer acts as a trusted technical advisor and primary architect for the customer journey. Based out of Madrid, this quota-carrying role bridges the gap between technical execution and business value. The professional guides enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion while leveraging AI-augmented workflows to handle routine administrative tasks.

Key Responsibilities

Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure including DNS, CDN, Zero Trust, Network Security, and Workers to Cloudflare solutions.
Define and scope success criteria, technical evaluation plans, and Proof of Concepts while delivering tailored architectural presentations and demonstrations.
Oversee technical onboarding and implementation by designing structured migration blueprints and acting as a lead consultant for customer engineering teams.
Carry a variable quota tied directly to new business acquisition, account growth, retention, and strategic cross-sell or up-sell opportunities based on product telemetry.
Lead technical Quarterly Business Reviews to translate platform capabilities into return on investment for C-level executives.
Utilize AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and basic telemetry monitoring.
Collaborate with the Enablement Team to design and document technical resources like Standard Operating Procedures and architectural best practices.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer.
Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Proven track record of operating in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics and enterprise sales cycles.
Exceptional presentation and stakeholder management skills suitable for both hands-on engineers and C-suite executives.
Depth in at least four specific technical areas including Internet fundamentals (OSI Model, BGP, TCP/UDP, DNS, HTTP, SSL/TLS), Security (WAF, Bot Management, Zero Trust, SASE), Performance (latency, caching, HTTP/2, TLS 1.3), AI Proficiency (prompt engineering, AI-assisted scripting, LLM utilization), Coding or Scripting (Python, JavaScript, Bash, Lua, Go), and Developer Platform Fluency (APIs, SDKs, Terraform, CI/CD).

Nice to Have

Track record of creating and delivering technical enablement resources like workshops, code samples, or documentation.
Applied AI knowledge including LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background coming out of hyperscalers, digital natives, distributed systems environments, or startups.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Skills and Tools

Python
JavaScript
LLM
RAG
Terraform
DNS, CDN, and Zero Trust architectures
RESTful/GraphQL APIs and SDKs

Salary and Benefits

Estimated annual salary range between €90,000 and €124,000 for Spain-based hires, which includes on-target incentive compensation under the Sales Compensation Plan.
Eligibility to participate in Cloudflare's equity plan.

About the Company

Cloudflare operates one of the world's largest intelligent global networks that powers millions of internet properties, protecting and accelerating applications without adding hardware or changing code. Recognized for its top company culture and innovation, Cloudflare champions a better Internet through initiatives like Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver. The company values curiosity over bureaucracy and looks for builders who leverage AI to solve tough problems and ship faster.

How to Apply

To apply for this position, please visit the official Cloudflare careers page to submit your application.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the location of the Senior Customer Engineer role?

The role is based in Madrid, Spain, operating on a hybrid work model.

What is the expected salary range for this position?

The estimated annual salary for Spain-based hires ranges between €90,000 and €124,000, which includes on-target incentive compensation under the Sales Compensation Plan.

Does this role require travel?

Yes, this role may require travel up to 20% to 50% for customer meetings, conferences, industry events, and in-person team collaboration.

What technical skills are highlighted for the position?

Candidates should demonstrate depth in areas such as Python, JavaScript, LLM, RAG, Terraform, Internet fundamentals, security, and developer platform fluency.

How can I apply for the Senior Customer Engineer job at Cloudflare?

Interested candidates should apply directly on the official Cloudflare careers page.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site