Latest AI JobsBrowse Jobs
Cloudflare logo

Senior Customer Engineer, Japan

CloudflareHybridSolution Engineering
Apply on company site
Salary
Not listed
Job type
Full-time
Posted
7 Sept 2026
Status
Open · checked 7d ago

About this role

The Senior Customer Engineer position at Cloudflare is a hybrid technical role based in Tokyo, Japan, perfectly suited for a quota-carrying technologist who wants to own the entire customer journey from discovery to expansion. This position empowers professionals to leverage AI-augmented workflows to eliminate administrative tasks, allowing them to focus heavily on high-value architectural design and strategic client partnerships.

Role Overview

As a Senior Customer Engineer in the Solution Engineering department, you represent the core driver of the technical go-to-market strategy. Reporting to the Regional Customer Engineering Leader, you operate as a trusted advisor who owns the technical relationship from initial discovery through long-term adoption and ongoing account expansion. Rather than handing off clients after an initial agreement, you remain actively involved as a quota-carrying technologist utilizing AI-augmented workflows.

Key Responsibilities

Partner with Account Executives to lead technical discovery, construct bespoke architectures, and deliver impactful product demonstrations and Proof of Concepts across networking, web security, Zero Trust, and developer platforms.
Act as a trusted technical advisor throughout the client lifecycle, maintaining deep relationships from onboarding through maturity, renewal, and growth.
Align long-term technical relationships with evolving business goals and the broader product roadmap.
Carry a variable quota tied to new business acquisition and account growth, using platform usage data to secure revenue and identify cross-sell or up-sell opportunities.
Lead technical Quarterly Business Reviews to translate platform capabilities into clear return on investment for C-level executives.
Utilize AI agents and internal platforms to automate routine tasks such as sandbox provisioning, telemetry monitoring, and security questionnaire responses.

Requirements

Professional background in a customer-facing technical capacity such as Solution Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.
Extensive technical expertise covering web security, enterprise architecture, cloud infrastructure, and networking fundamentals including DNS, routing, and DDoS mitigation.
Demonstrated success in a revenue-aligned or quota-carrying environment with familiarity regarding SaaS metrics, enterprise sales cycles, and business value translation.
Outstanding stakeholder management and presentation abilities that bridge the gap between high-level executive business strategy and deep technical implementation.

Nice to Have

Hands-on background building and deploying solutions utilizing the Cloudflare developer stack and AI ecosystem, particularly Workers AI and AI Gateway.
Familiarity with applied AI knowledge including Large Language Model orchestration, prompt engineering, and Retrieval-Augmented Generation architectures.
Programming and scripting proficiency in languages like Python or JavaScript for crafting custom integration scripts, API connectors, and edge computing functions.

Skills and Tools

Python
JavaScript
LLM
RAG
Web Security and Networking
Enterprise Architecture

About the Company

Cloudflare operates one of the world's largest networks, securing and accelerating millions of internet properties globally without requiring hardware, software installations, or code modifications. Recognized for its innovative culture and commitment to a better internet, the company supports initiatives like Project Galileo and the Athenian Project to protect vulnerable journalism, civil society, and government election websites at no cost.

How to Apply

Interested candidates should visit the official Cloudflare careers page to submit their application for the Senior Customer Engineer role.

Skills and tech stack

PythonJavaScriptLLMRAG

Questions candidates ask

Where is this job located?

This position is located in Tokyo, Japan, operating on a hybrid schedule.

What department does this role sit within?

This role sits within the Solution Engineering department of the Go-To-Market organization.

Is this a quota-carrying position?

Yes, this is a quota-carrying technologist role tied directly to new business acquisition, ongoing platform adoption, and account expansion.

What specific AI tools or concepts are preferred?

Preferred applied AI knowledge includes Workers AI, AI Gateway, prompt engineering, Large Language Model orchestration, and Retrieval-Augmented Generation architectures.

How do I apply for this position?

You can apply directly through the official Cloudflare careers page.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site