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Senior Customer Engineer, Digital Native Business, Indonesia

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
1 Sept 2026
Status
Open · checked 7d ago

About this role

The Senior Customer Engineer position at Cloudflare is a hybrid technical go-to-market role based out of Singapore with frequent travel to Indonesia. This opportunity suits an experienced, quota-carrying technologist who excels at guiding enterprise clients through architectural design, deployment, and long-term lifecycle expansion.

Role Overview

As a Senior Customer Engineer for Digital Native Business in Indonesia, you will operate as a trusted technical advisor and primary architect of the customer journey. Sitting within the GTM organization, you bridge the gap between complex technical strategy and measurable business value. You will stay with your enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and ongoing lifecycle expansion. By utilizing AI-augmented workflows and LLMs to automate administrative tasks, you can concentrate entirely on high-value architectural design and driving business outcomes.

Key Responsibilities

Partner with Account Executives to lead technical deep-dive discovery, map enterprise infrastructure, and define success criteria for Proof of Concepts and Technical Validations.
Provide oversight during technical onboarding and implementation while serving as the primary executive and engineering contact for the client.
Carry a variable quota tied directly to new business acquisition, account growth, platform adoption, and revenue retention.
Lead technical Quarterly Business Reviews with C-level executives to translate platform capabilities into return on investment.
Leverage AI agents, large language models, and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.
Collaborate with the enablement team to build, document, and share standard operating procedures and technical guides.

Requirements

Bring seven or more years of experience in a customer-facing technical role such as Solutions Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Possess an architectural mindset capable of white-boarding and articulating complex enterprise network and security systems.
Demonstrate strong consultative communication skills to translate technical concepts for both engineers and C-level executives.
Show a proven track record of operating in a quota-carrying or revenue-aligned commercial environment.
Hold an undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Require frequent travel to Indonesia (up to 20 to 50 percent) and the ability to work directly with clients, with fluency in Bahasa Indonesia preferred.

Nice to Have

Track record of creating and delivering technical enablement resources like workshops, code samples, or documentation.
Applied knowledge in LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory frameworks such as PCI DSS, HIPAA, and SOC 2.
Professional background originating from hyperscalers, digital natives, distributed systems environments, or startups.

Skills and Tools

Demonstrated depth in at least four core technical areas: Internet fundamentals, security, performance, AI proficiency, coding or scripting languages like Python and JavaScript, and developer platform fluency including Terraform and APIs.

About the Company

Cloudflare runs a massive global network that powers and protects millions of internet properties, ranging from small blogs to Fortune 500 enterprises, without requiring additional hardware or code changes. Recognized for its innovative culture, the company is dedicated to building a better internet through initiatives like Project Galileo, the Athenian Project, and privacy-centric services like 1.1.1.1.

How to Apply

To apply for this position, please visit the official Cloudflare careers page and submit your application online.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the primary focus of the Senior Customer Engineer role?

The role acts as a core driver of the technical go-to-market strategy, serving as a trusted technical advisor and primary architect guiding enterprise clients through pre-sales validation, onboarding, and lifecycle expansion.

Where is this job located?

The position is hybrid, based in Singapore, and requires frequent travel up to 20 to 50 percent to Indonesia to work directly with clients.

What level of experience is required?

Candidates must have 7 or more years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, or Sales Engineering.

Is this a quota-carrying position?

Yes, this is a commercially accountable role where you carry a variable quota tied directly to new business acquisition, ongoing account growth, and platform adoption.

What specific technical proficiencies are expected?

Candidates must demonstrate depth in at least four areas, which include internet fundamentals, security, performance, AI proficiency, coding or scripting languages like Python and JavaScript, and developer platform fluency such as Terraform.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site