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Senior Customer Engagement Strategy Manager

CloudflareHybridStrategy
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Salary
$157K - $216K USD
Job type
Full-time
Posted
14 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Customer Engagement Strategy Manager at Cloudflare is a high-impact position based in San Francisco, operating on a hybrid schedule. This role suits an entrepreneurial and resourceful professional who thrives in ambiguous environments and excels at executive-level relationship management.

Key Responsibilities

Serve as the strategic operating partner for top enterprise accounts across the Americas, establishing internal operational cadences to drive coordinated account growth.
Act as a primary strategic partner to account teams and C-suite leadership throughout the lifecycle of executive engagements, from discovery to follow-through.
Build and maintain modular narrative frameworks and talk tracks that bridge technical depth with business-level conversations for QBRs, executive syncs, and strategic reviews.
Host and facilitate in-person executive engagements at the San Francisco Executive Briefing Center to foster meaningful, two-way dialogue.
Innovate engagement programs by leveraging AI and emerging tools to personalize agendas and summarize key outcomes in real time.
Collaborate closely with Product, Engineering, Sales, Finance, Legal, and Policy teams to translate corporate vision into measurable execution.

Requirements

Possess 5 to 8 years of experience in strategic account management, executive engagement programs, pre-sales consulting, management consulting, investment banking, corporate strategy, or a similar go-to-market role within B2B SaaS or enterprise technology.
Hold a Bachelor's degree (Master's degree preferred).
Demonstrate strong analytical, problem-solving, and communication skills.
Proven ability to influence cross-functional teams and build trust with senior stakeholders without direct authority.
Exceptional written and verbal storytelling capabilities, including the design of executive-level content.

Skills and Tools

Stakeholder influence and cross-functional alignment across sales and executive leadership.
Strategic and consultative problem-solving with a customer-first mindset.
Executive presence and advanced facilitation skills for senior-level meetings.
Narrative judgment and commercial orientation connecting customer conversations to business growth.
AI-driven operational innovation tools and data personalization frameworks.

Salary and Benefits

Estimated annual salary range for the Bay Area: $157,000 to $216,000.
Eligible to participate in Cloudflare's employee equity plan.
Comprehensive health and welfare benefits, including medical, dental, vision, flexible spending accounts, and commuter spending accounts.
Fertility and family-forming benefits, alongside on-demand mental health support and an Employee Assistance Program.
Financial security benefits including short and long-term disability, life and accident insurance, 401(k) retirement savings plan, and employee stock participation plan.
Flexible paid time off covering vacation and sick leave, plus robust leave programs for parental, medical, and bereavement needs.

About the Company

Cloudflare is on a mission to help build a better Internet by powering, protecting, and accelerating millions of websites and applications globally without requiring hardware or software changes. Recognized for its innovative culture, the company is driven by builders who value curiosity over bureaucracy and leverage AI to solve complex problems. Cloudflare champions a free and open Internet through initiatives like Project Galileo, which protects journalism and civil society organizations, and the Athenian Project, which safeguards local government election websites.

How to Apply

Interested candidates should submit their application directly through the official Cloudflare careers page.

Questions candidates ask

What is the location of the Senior Customer Engagement Strategy Manager role?

The position is based in San Francisco, California, operating on a hybrid work schedule.

What is the salary range for this position?

The estimated annual salary range for the Bay Area is $157,000 to $216,000, and the role is eligible to participate in Cloudflare's equity plan.

What experience is required for this job?

Candidates must have 5 to 8 years of experience in strategic account management, executive engagement programs, pre-sales consulting, management consulting, investment banking, corporate strategy, or a similar go-to-market role within enterprise technology or B2B SaaS.

What educational qualifications are needed?

A Bachelor's degree is required, and a Master's degree is preferred.

What benefits does Cloudflare offer employees in the U.S.?

Cloudflare provides medical, dental, vision, flexible spending accounts, 401(k), an employee stock participation plan, life and disability insurance, flexible paid time off, parental leave, fertility benefits, and an Employee Assistance Program.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site