About this role
Role Overview
Dust is seeking a Senior AI Support Engineer to join the team in Paris for an office-first role that combines technical depth, AI mastery, and strategic support operations. This position suits an experienced individual contributor eager to redefine how customer support functions operate in an AI-native company.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Dust is transforming enterprise work through a collaborative interface where humans and agents work together using enterprise-grade governance and flexible model choice. Backed by Sequoia and recognized among the Future 50, the company serves fast-growing clients like Datadog, 1Password, Cursor, Clay, Vanta, and Persona. Dust fosters an office-first culture in Paris, London, San Francisco, and New York, bringing together a driven team of optimists to ship fast and focus on users.
How to Apply
To apply for this position, please visit the official Dust careers page to submit your application.
Questions candidates ask
Where is this job located?
This is an office-first role based at the Dust offices in Paris, France.
Is this a traditional customer support management role?
No, this is a senior individual contributor role focused on building AI support systems, engineering workflows, and handling complex technical escalations rather than managing a support team from a distance.
What kind of AI experience is required?
Candidates must have builder-level AI fluency, demonstrating experience creating agents, automations, or workflows using platforms such as Dust, Cursor, GPT-4, Claude, Mistral, or Gemini.
What relocation assistance is provided?
Dust offers relocation support of up to 10k€, which includes assistance with finding an apartment in Paris and navigating the visa process.
What are the core working values at Dust?
Candidate and employee success at Dust is evaluated based on three main dimensions: Aptitude, Attitude, and Agency.